Cielo Dale Bacungan

Enhanced customer satisfaction by providing efficient and friendly service at the food counter.

Prepared fresh and appetizing food items in accordance with established recipes and guidelines.

Greeted customers with smile and provided helpful suggestions.

Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.

Assigned to Amazon US Retail support. Answered calls related to customer inquiries, product information, and complaints with online orders.

Transferred to Centene US Healthcare Insurance Company under Member Support Team. Handled members' concerns and inquiries related to their insurance policy.Providing information with their claims and medical benefits.

Promoted to Assistant Global Trainer.Facilitated training classes for Member Support Representatives across the US, Philippines, and India via Zoom meetings.Prepared training materials such as PowerPoint presentations and other online training tools.

Provided subject matter expertise on all company offerings.

Assigned to Priceline US Corporate Contact Service. Answered calls related to online reservations for hotels, car rentals, and flights. Modification of flight tickets using Worldspan and Sabre tools.

• Assigned to Walmart US retail account. Answered calls related to customer inquiries, tracking packages, solving problems, and providing product information.