CHRIS FRANCIS AMBETSA
Toronto,CA
Summary
Passionate about team building and a strong believer in customer satisfaction with 5+ years of experience in the Sales and Customer Service industry. As a first-year Business Technology Management student at the Ted Rogers School of Management, I am result-oriented and fervent about leveraging technology to drive business growth and efficiency. Proficient with technical skills to analyze business processes and identify opportunities for innovation with a strong dedication to continuous learning and staying updated with emerging trends in business technology
Overview
8
8
years of professional experience
Work History
Manager in customer and personal services
Numero 5 Limited Co.
01.2020 - 01.2022
- Managing restaurant staff to maximize effeciency and customer satisfaction by reducing wait durations,handling customer complaints
- Oversaw day-to-day restaurant operations including inventory management,supply chain coordination
- Ensured health and safety regulations
Customer Care Representative
Equity Bank Limited
Nairobi,KE
04.2016 - 11.2018
- Handle inbound calls from customers with professionalism and empathy, providing accurate information and resolving issues promptly.
- Act as the first point of contact for customers, addressing inquiries related to account management, product information, transactional queries, and general banking services.
- Assist customers in navigating our digital banking platforms, including mobile banking, online banking, and ATM services.
Administrative Service Manager
East Africa Church Of God
01.2015 - 01.2016
- Coordinate rent collection efforts including setting rates and payment policies
- Administrative assignments -Maintaining accurate records and documentation related to property operations including lease agreements
- Served as tenant liason,addressing inquiries and resolving complaints to maintain tenant satisfaction
Sales Representative
Insider Magazine
01.2014 - 01.2015
- Co-managed a team of 2-5 sales representatives
- Effecienct in prospecting new clients through cold calling,networks and referrals
Education
Ted Rogers School of Management
Toronto, ONBusiness Technology Management -
Toronto Metropolitan University
Sales & Marketing -
University of Nairobi
Skills
- Negotiation Networking
- Relationship Building Cold Calling
- Forecasting
- Connecting with people People feel comfortable with me and my ability to show empathy This helps with customer support and constantly thinking of the end client in my work
- Presenting & Public Speaking
- Most comfortable in front of an audience,
- Active Listening
- Team Leadership
- Time Management
- Verbal and written communication
- Complex problem solving
- Staff Management
Accomplishments
- Increased inbound sales success rate.
- Man Enough Global
- Man Enough Improves Relationships by Offering instruments and materials to cultivate better communication abilities, resulting in more robust and satisfying professional relationships. Professional Development: Provides guidance on leadership skills, conflict resolution, and effective teamwork, which benefits my professional life by enhancing my ability to collaborate and lead with empathy.
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Manager in customer and personal services
Numero 5 Limited Co.
01.2020 - 01.2022
Customer Care Representative
Equity Bank Limited
04.2016 - 11.2018
Administrative Service Manager
East Africa Church Of God
01.2015 - 01.2016
Sales Representative
Insider Magazine
01.2014 - 01.2015
Ted Rogers School of Management
Business Technology Management -
Toronto Metropolitan University
Sales & Marketing -
University of Nairobi