Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SARAH FLYNN

Toronto,ON

Summary

Well-qualified professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

5
5
years of professional experience

Work History

HOUSING SERVICES COORDINATOR

TUATH HOUSING
04.2023 - 10.2023
  • Dealt with all aspects of property management; viewings, lettings and lease administration, rent assessment and collection, repairs and work orders, and site visits
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services to ensure full tenant satisfaction.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties and when or if required, coordinated with legal counsel to resolve tenant disputes.
  • Oversaw management of 250 properties while providing general service to tenants.

RESETTLEMENT OFFICER

NOVAS
02.2021 - 03.2023
  • Oversaw housing plans for over 50 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse
  • Helped clients navigate social services system and access needed resources.
  • Maintained database of housing resources, landlords and management companies.

HOUSING CASE WORKER

CROSSCARE
02.2020 - 01.2021
  • Developed and implemented comprehensive case management plans to address client needs and goals whilst maintaining detailed records of such
  • Assisted clients in accessing housing, financial assistance and other community resources.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Assisted applicants in filling out housing applications and verifying assets.

OUTREACH SUPPORT WORKER

DUBLIN SIMON COMMUNITY
05.2018 - 11.2019
  • Advocated for client needs and funding for at-risk groups.
  • Coordinated with local government to provide resources to clients.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Developed and maintained accurate records of programs and services.

Education

Bachelor of Arts - Applied Social Studies in Social Care

Technological University Dublin
Dublin, Ireland
05.2019

Skills

  • Case Management
  • Negotiation
  • Referrals and Networking
  • Critical Thinking
  • Problem-Solving
  • Tenant Relations
  • Database Management
  • Customer Service-Focused

Languages

English
Native or Bilingual
French
Limited Working

Timeline

HOUSING SERVICES COORDINATOR

TUATH HOUSING
04.2023 - 10.2023

RESETTLEMENT OFFICER

NOVAS
02.2021 - 03.2023

HOUSING CASE WORKER

CROSSCARE
02.2020 - 01.2021

OUTREACH SUPPORT WORKER

DUBLIN SIMON COMMUNITY
05.2018 - 11.2019

Bachelor of Arts - Applied Social Studies in Social Care

Technological University Dublin

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SARAH FLYNN