Hi, I’m
Luisa Andrews
Vice President Information Technology Serivices
Toronto,Canada
Summary
Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.
Overview
18
years of professional experience
1
Certification
Work History
Toronto Community Housing Corporation (TCHC)
Vice President, Information Technology Services
08.2018 - 02.2025
Job overview
- Lead TCHC`s Information Technology Services division as part of the executive leadership team reporting to the President and CEO
- Oversee a six-department division managing TCHC’s and TSHC’s corporate information technology to more than 2800 employees in more than 100 locations
- Lead a team of 6 direct reports and more than 90 indirect reports in the areas of Enterprise Architecture, Information Security and Risk, End User Support, Field Support, Telecom, Network and Infrastructure, IT Business Operations, IT Service Excellence and PMO, Enterprise Solutions and Data and Analytics
- Operating and Capital budget exceeds $35M annually
- Completed a 3-year Technology Services Strategic Plan to transform the Information Technology Services division to trusted partner
- Benchmarked IT Satisfaction scores in 2018 at 64% and improved to 80% in 2021
- Developed and implemented TCHC’s three-year technology roadmap (2020-2023) to modernize TCHC’s aging technologies including infrastructure, business applications, security technologies
- Developed and implemented TCHC’s Cybersecurity Roadmap and Ransomware Readiness Roadmap
- Delivered a multi-year, multimillion-dollar enterprise-wide business transformation initiative replacing over 30 EOL business applications with one integrated COTS application
- Implemented a new employee strategy for Information Technology Services to support employee development and improve engagement
- Improved internal employee engagement scores by more than 20% in the six years as leader
- Within 6-month timeframe, led the team to execute 12 projects to support the implementation of the Toronto Seniors Housing Corporation utilizing multiple vendors and external resources
- Executive Sponsor to TCHC’s Pride Network and led TCHC’s United Way Campaign as Executive Sponsor for 3 years
Brookfield Global Integrated Solutions (BGIS)
Director, Workplace Technology Services / Director, IT Technology Transitions
02.2017 - 08.2018
Job overview
- Actively recruited by BGIS to join the organization following the acquisition of SNC's property management business
- Successfully developed the methodology and transitioned several large enterprise clients from their existing property management solutions to BGIS’ proprietary solution
- Lead the creation of a Centre of Excellence for Workplace Technology with four key areas: Workplace Technology, Business Analytics and Reporting, Project Management, Technology Support
- Led teams to implement workplace technologies for national clients including TELUS and CMHC through a combination of internal technical staff, external solution providers and external consultants
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Technical Standards and Safety Authority (TSSA)
Director, Customer Services and Business Transformation Architect
05.2007 - 01.2017
Job overview
- Appointed by TSSA’s CEO to develop and lead significant change initiatives within the organization as Business Transformation Architect resulting in the development of the Services Delivery Vision for TSSA (TSSA 20/20)
- Designed and led a significant change initiative within Inspections which included the development and implementation of a custom inspection application
- Designed and Implemented with Oracle an innovative Licensing, Permitting, Registration and Certification extension of Oracle eBusiness to support TSSA’s unique regulatory requirements
- Designed and implemented a new invoice print technology and invoice re-design and implemented new technologies to support mailings
- Engaged certification stakeholders, HVAC training providers and MTCU to identify root cause of significant delays in issuance of Certificates of Authorization
- Chair of TSSA’s Data Governance Committee
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Education
McMaster University
BSc
Schulich School of Business
Project Management
Skills
- Technology-Driven Business Transformation
- Process Optimization
- Strategic Planning
- Organizational Change Management
- Relationship Management
- Contract Management
- Operational Streamlining
- Strategic Partnerships
- Project Execution
- Threat Mitigation Strategies
- Collaborative Consensus Development
- Strategic Vendor Oversight
- Workforce Design Optimization
- Collaborative Team Management
- Networking Proficiency
- Effective Decision-Making
- Strategic Decision Making
- Advanced Problem-Solving
- Long-Term Planning
- Outcome-Oriented
- Operational Efficiency Enhancement
- Talent Growth
- Contract Negotiation Expertise
- Financial Oversight
- Effective Public Speaking
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Certification
- CXO Digital Transformation
- ITIL 4 Foundations Certification
- ITIL 4 Leader Digital and IT Strategy
- ITIL Service Strategy
- Prosci ADKAR Certificate in Change Management
- Project Management, Schulich School of Business
- Currently working on Black Belt Lean Six Sigma
Timeline
Vice President, Information Technology Services
Toronto Community Housing Corporation (TCHC)
08.2018 - 02.2025
Director, Workplace Technology Services / Director, IT Technology Transitions
Brookfield Global Integrated Solutions (BGIS)
02.2017 - 08.2018
Director, Customer Services and Business Transformation Architect
Technical Standards and Safety Authority (TSSA)
05.2007 - 01.2017
Schulich School of Business
Project Management
McMaster University
BSc
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