LIMVICHNY (VICH) YAN
Toronto,Ontario
Summary
Results-oriented marketing professional with over 6 years of experience in marketing, business development and client relationship management. Demonstrated success in developing and executing marketing & business development strategies that enhance brand awareness, engagement, and ROI. Proficient in leveraging data to optimize campaigns, with a strong expertise in social media and content marketing. Career goals include driving innovative marketing solutions to further elevate brand presence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Services Coworker (Exchange & Returns)
IKEA Canada
06.2023 - Current
- Enhanced customer satisfaction through efficient return management.
- Process customer returns, ensuring accuracy and compliance with company policy.
- Communicated effectively with customers via phone, email, or other methods to resolve any issues related to their return experience.
- Assisted customers in troubleshooting problems with products they had purchased before authorizing a return request.
- Facilitated communication between team members and leadership to enhance customer satisfaction.
- Enhanced customer satisfaction through maintenance tasks.
- Utilized problem-solving skills to foresee and resolve challenges.
- Worked closely with other departments such as Sales, Customer Service, Logistics, Accounting, and Quality Control to ensure timely resolution of return requests.
Marketing & Business Development Manager
IDP Education (Cambodia)
02.2017 - 04.2023
- Led team of 14 in developing innovative marketing strategies.
- Contributed to enduring company market recognition and brandings
- Identified target markets, developed effective positioning strategies, and created campaigns to promote products or services.
- Managed the development of promotional materials including brochures, flyers, direct mailings, advertisements, websites.
- Maintained a database of contacts from various industries for future collaborations.
- Monitored competitors' activities in order to stay ahead of the curve in terms of pricing strategy and promotions.
- Recruited qualified personnel when needed by conducting interviews or job postings online.
- Elevated interactions with clients and customers via multiple channels.
- Checked content conformity with branding requirements.
- Coordinated with content teams to drive website engagement & monitored consistency of branding across online platforms.
- Allocated resources efficiently to enhance return on investment.
- Monitor Net Promoter Score (NPS Survey) to ensure the service standard & quality
- Key participant in national leadership initiatives & engaged with top-tier executives across departments.
- Enhanced collaboration opportunities with potential partners.
- Monitored the outcomes & reports to ensure overall company growth and sale
Education
Graduate Certificate In Global Business Management -
Centennial College
Toronto, Canada12.2024
Bachelor Degree - Finance And Banking- Economic
Economic and Finance Institute
Phnom Penh, Cambodia01.2014
Skills
- Campaign management
- Client relationship management
- Competitive analysis
- Social media marketing
- Content marketing
- Data analysis
- Problem-solving
- SEO optimization
- MS office
- Teamwork and collaboration
- Emotional intelligence
- Customer service orientation
- Computer skills
- Attention to detail
- Schedule mastery
- Negotiation skills
- Multitasking and prioritization
Certification
- Short International Program - Italian Language & Culture, Centro Studi Italiani, 08/01/24 - 09/30/24
- Verified International Academic Qualifications - World Education Services (WES)
- South East Asia Marketing Automation Certification Program & South East Asia Marketing Automation Associate - IDP Education Ltd - 17/12/2020
Languages
Italian, Basic
References
References available upon request.
Timeline
Customer Services Coworker (Exchange & Returns)
IKEA Canada
06.2023 - Current
Marketing & Business Development Manager
IDP Education (Cambodia)
02.2017 - 04.2023
Graduate Certificate In Global Business Management -
Centennial College
Bachelor Degree - Finance And Banking- Economic
Economic and Finance Institute
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