Cecilia Lenahan
New Westminster,BC
Summary
Organized Health Unit Coordinator with 6 years of progressive experience in collaborating with health care teams, patient and family communication and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
11
11
years of professional experience
Work History
Health Unit Coordinator
Fraser Health Authority, Vancouver Coastal Health
01.2018 - Current
- Assisted nursing staff with daily tasks and transcribing doctor's orders, contributing to a well-organized and efficient unit environment.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Ordered pharmacy and clerical supplies, and kept check on inventory levels.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ensured patient safety through strict adherence to COVID-19 regulations, and maintained confidentiality of sensitive information.
- Assembled and maintained patient medical records and other documents related to patient care.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Focused experience in the Neonatal Intensive Care Unit (NICU), Pediatrics, and Bed Booking.
Volunteer
New Westminster's Farmer's Market
04.2021 - 11.2021
- Used strong interpersonal communication skills to convey information on vendors, hours and dates of farmer's market, etc..
- Worked in set up and take down of farmer's market.
- Maintained clean, neat, and operational facilities to serve program needs.
- Maintained COVID-19 restrictions through counting shoppers entering and leaving the farmer's market, offering hand sanitizer, etc..
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Cashier
Big Pete's Liquor Store
03.2015 - 04.2017
- Sold alcohol to customers showing proper ID.
- Assisted customers with returns, refunds and resolving transaction issues.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Helped customers complete purchases, locate items, and join reward programs.
- Kept cash wrap stocked, products faced, coolers stocked and shelving free of misplaced items or trash.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cast Member/Team Leader
Silvercity Metropolis
07.2013 - 08.2015
- Led team by assigning shift duties, counting cast members tills at end of shift, scheduling and maintaining theatre cleans, and enforcing theatre rules.
- Helped maintain order during busy periods by directing foot traffic flow as needed to maximize efficiency.
- Provided accurate information and helpful guidance to guests, improving their overall experience.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Liaised between management and cast members in terms of enforcing policies, discussing their barriers, and brainstormed ideas for better everyday function of movie theatre.
Education
Bachelor of Social Work -
University of Victoria
Distance Program04.2024
Health Unit Coordinator Certificate - Health Care Administration
Kwantlen Polytechnic University
Langley, BC10.2017
High School Diploma -
Burnsview Secondary
Delta, BC06.2013
Skills
- Critical Thinking
- Collaboration and Communication
- Client Advocacy
- Client Confidentiality
- Compassionate
- Resource Navigation
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Volunteer
New Westminster's Farmer's Market
04.2021 - 11.2021
Health Unit Coordinator
Fraser Health Authority, Vancouver Coastal Health
01.2018 - Current
Cashier
Big Pete's Liquor Store
03.2015 - 04.2017
Cast Member/Team Leader
Silvercity Metropolis
07.2013 - 08.2015
Bachelor of Social Work -
University of Victoria
Health Unit Coordinator Certificate - Health Care Administration
Kwantlen Polytechnic University
High School Diploma -
Burnsview Secondary
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