Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Prabhleen Kaur

New Westminster,BC

Summary

Dynamic and dedicated professional with experience at Gateway Casino, excelling in customer service and cash handling. Proven ability to train staff and enhance operational efficiency through effective communication and problem-solving skills. Committed to ensuring service excellence while fostering a welcoming environment for diverse clientele.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Slot Attendant

Gateway Casino
02.2023 - Current

1. Trained new employees on proper slot machine usage and company policies.

2. Provided exceptional customer service by promptly addressing patron inquiries.

3. Processed paperwork related to slot operations, including credit and jackpot slips.

4. Monitored gaming area for suspicious activities and policy violations.

5. Inspected slot machines regularly to ensure optimal operation.

6. Verified jackpot payouts in accordance with established standards.

7. Utilized interpersonal skills to engage with diverse customers.

Cashier

Shell Gas Station
06.2022 - 01.2023

1. Managed cash and credit transactions by inputting orders into POS systems.

2. Reduced risks by strictly following safety and security protocols.

3. Tailored item recommendations based on customer dietary needs and preferences.

4. Ensured merchandise was restocked regularly throughout each shift.

5. Welcomed customers warmly, contributing to overall satisfaction levels.

6. Worked alongside staff to expedite task completion effectively.

7. Implemented all required opening and closing procedures in-store operations.

8. Gathered and relayed customer feedback to management for strategic improvements.

Education

Diploma in Business Administration And Management - Accounting

Kwantlen Polytechnic University
Surrey, BC
08.2024

Skills

  • Quick learning ability
  • Effective communication
  • Empathy and patience
  • Multitasking efficiency
  • Team collaboration
  • Reliability and punctuality
  • Basic computer skills
  • Cash handling expertise
  • Interpersonal skills
  • Conflict resolution
  • Customer needs assessment
  • Service excellence
  • Problem-solving skills

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

Serving it right

Timeline

Slot Attendant

Gateway Casino
02.2023 - Current

Cashier

Shell Gas Station
06.2022 - 01.2023

Diploma in Business Administration And Management - Accounting

Kwantlen Polytechnic University
Prabhleen Kaur