Dynamic and dedicated professional with experience at Gateway Casino, excelling in customer service and cash handling. Proven ability to train staff and enhance operational efficiency through effective communication and problem-solving skills. Committed to ensuring service excellence while fostering a welcoming environment for diverse clientele.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
1. Trained new employees on proper slot machine usage and company policies.
2. Provided exceptional customer service by promptly addressing patron inquiries.
3. Processed paperwork related to slot operations, including credit and jackpot slips.
4. Monitored gaming area for suspicious activities and policy violations.
5. Inspected slot machines regularly to ensure optimal operation.
6. Verified jackpot payouts in accordance with established standards.
7. Utilized interpersonal skills to engage with diverse customers.
1. Managed cash and credit transactions by inputting orders into POS systems.
2. Reduced risks by strictly following safety and security protocols.
3. Tailored item recommendations based on customer dietary needs and preferences.
4. Ensured merchandise was restocked regularly throughout each shift.
5. Welcomed customers warmly, contributing to overall satisfaction levels.
6. Worked alongside staff to expedite task completion effectively.
7. Implemented all required opening and closing procedures in-store operations.
8. Gathered and relayed customer feedback to management for strategic improvements.
Serving it right