Cathy Mulholland
Sault Ste. Marie,Canada
Summary
Results-driven professional with extensive experience in customer service and sales. Demonstrated expertise in problem-solving and building strong client relationships. Proven track record of increasing sales through effective communication and deep understanding of customer preferences.
Overview
33
33
years of professional experience
Work History
Wine Merchant
Wine Rack
Sault Ste Marie, Canada
06.2020 - 07.2023
- Provided customer service to clients regarding wine selection, pricing and availability
- Cultivated client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products
- Identified opportunities for upselling additional products based on customer needs
- Collaborated with team members and manager, creating great rapport and passing this on to our customers
- Boosted sales by executing the complete sales cycle, from introduction to probing and final sale
- Provided wine sampling and engaged customers in conversations, encouraging them to try something new.
Client Service Representative
Agero
Sault Ste. Marie, Canada
04.2013 - 07.2015
- Delivered fast, friendly and knowledgeable service for incoming Roadside Assistance customers
- Resolved complex problems by working with other departments to provide solutions that met customer needs
- Used clear communications skills, 'positive' language and patience.
- Met or exceeded revenue objectives by promoting Assistance packages
Program Coordinator
Heart and Stroke Foundation
Sault Ste Marie, Canada
04.2010 - 01.2014
- Developed and implemented a comprehensive fundraising strategy for the 'Big Bike' event to increase donations from individuals and their team
- Increased revenue by 30% through proactive management of relationships, creative solutions and sales strategies
- Managed donor database, tracked donations, and generated reports on fundraising activities
Customer Service Representative
Sears Canada
Sault Ste Marie, Canada
04.2008 - 04.2011
- Assisted customers with product selection, point of sale, returns and exchanges
- Performed all closing actions quickly and accurately
- Assisted with merchandising activities throughout the store
- Maintained a high level of professionalism when dealing with difficult customers
Account Consultant/ Client Services Manager
Bell Canada
Toronto, Canada
03.1990 - 08.2006
- Developed and implemented sales strategies to increase customer loyalty and trust
- Led Sales and Service team in delivery of products and services, ensuring close cooperation among members to share information and develop solutions to meet client requirements.
- Conducted regular surveys to measure customer satisfaction levels
- Led sales planning and account management to grow existing clients and establish new sales accounts
- Exceeded objectives year over year consistently
- Delivered exemplary customer service and support by remaining poised in stressful situations.
Education
Business - Economics, Law, Accounting, Business Fundamentals
Algoma University
Sault Ste Marie, ON01.2011
Business - Human Resources, International Business
Sheridan College
Oakville, ON09.2005
Fashion Design - Design, Marketing
Ryerson University
Toronto, ON09.1983
Skills
- Customer service excellence
- Attention to detail
- Communication skills
- Customer focus
- Creativity
- Positive attitude
- Results orientation
Training
Numerous on the job training courses: Customer Service, Sales, Strategic Selling, Management Skills
Timeline
Wine Merchant
Wine Rack
06.2020 - 07.2023
Client Service Representative
Agero
04.2013 - 07.2015
Program Coordinator
Heart and Stroke Foundation
04.2010 - 01.2014
Customer Service Representative
Sears Canada
04.2008 - 04.2011
Account Consultant/ Client Services Manager
Bell Canada
03.1990 - 08.2006
Business - Economics, Law, Accounting, Business Fundamentals
Algoma University
Business - Human Resources, International Business
Sheridan College
Fashion Design - Design, Marketing
Ryerson University
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