Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nicole Walker

Customer Service / Sales
Sault Ste. Marie,Canada
Nicole Walker

Summary

I am a dedicated professional rooted with a background in customer services, sales and marketing. I have a strong work ethic and a proven track record in fostering positive relationships with clients in a variety of industries. My experience in a Managerial position at Integrity Fitness included managing front office operations where I provided exceptional customer service, marketing and sales. My skills in verbal and written communication, problem-solving, and adaptability I am a dedicated professional rooted with a background in customer services, sales and marketing. I have a strong work ethic and a proven track record in fostering positive relationships with clients in a variety of industries.

Overview

24
years of professional experience

Work History

Uride / Medical Pharmacy

Self-Employed
07.2011 - 07.2024

Job overview

  • At the pharmacy and Ride-share, I delivered exceptional service to clients by ensuring safe and efficient transportation.
  • Exceptional customer/client service and be able to relate to vendors and clients professionally, while practicing the strictest standards for privacy and confidentiality.
  • Collaborated with customers and vendors to implement successful delivery plans with a 100% accuracy rate.

Travelodge Hotel

Front Desk Agent
06.2011 - 09.2011

Job overview

  • Ensured seamless guest experiences by providing outstanding customer service.
  • Managed confidentiality protocols to protect customer information.
  • Welcomed guests upon arrival, check-ins, and check-outs.
  • Answered and directed incoming calls, effectively managing communication and inquiries.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Telus Communications

Supervisor Sales / Customer Service
05.2006 - 08.2009

Job overview

  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.


Integrity Fitness

Manager / Owner
06.2000 - 06.2002

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Excellent follow through with repeat clients to form long lasting relationships.
  • Established a contract with Rogers TV and a commercial with City TV.

Education

Sault College of Applied Arts And Technology
Sault Ste. Marie, ON

Bachelor of Arts from Tourism and Hospitality Management
04.2010

University Overview

  • Graduated with Distinction in Tourism and Hospitality Management.
  • Recipient of the Student Hospitality Tourism Award in 2010.
  • Recipient of the Smart Serve Award and Bursary in 2009 & 2010.

Skills

  • Friendly, positive
  • Team Collaboration - Expert
  • Flexible and Adaptable - Expert
  • Organization and Prioritization - Expert
  • Problem Solving - Expert
  • Decision Making - Expert
  • Strong Work Ethic - Expert
  • Brand Engagement - Expert
  • Customer Support - Expert
  • Customer Care - Expert

Timeline

Self-Employed

Uride / Medical Pharmacy
07.2011 - 07.2024

Front Desk Agent

Travelodge Hotel
06.2011 - 09.2011

Supervisor Sales / Customer Service

Telus Communications
05.2006 - 08.2009

Manager / Owner

Integrity Fitness
06.2000 - 06.2002

Sault College of Applied Arts And Technology

Bachelor of Arts from Tourism and Hospitality Management

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Nicole WalkerCustomer Service / Sales