Nicole Guzzo
Sault Ste. Marie,Canada
Summary
Experienced with managing front desk operations and supervising reception staff to ensure seamless service delivery. Utilizes strong organizational skills to maintain efficient workflow and client satisfaction. Track record of effective communication and problem-solving in high-pressure situations.
Overview
22
22
years of professional experience
Work History
Reception Supervisor
Water Tower Inn
10.2020 - Current
- Coordinated with housekeeping staff to ensure timely room availability, contributing to seamless guest transitions between stays.
- Collaborated with management to develop strategies for improving overall guest experience and satisfaction ratings.
- Demonstrated strong problem-solving skills when faced with challenging situations or guest complaints, leading to satisfactory resolutions for all parties involved.
- Enhanced customer satisfaction by efficiently managing front desk operations and providing exceptional service.
Personal Support Worker/Healthy Lifestyles Director
Collegiate Heights
03.2018 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Dental assistant
DR. DANTE CARLASCIO
10.2013 - 03.2017
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Documented patient dental health information, medical history, and vital signs for future reference.
Dental office accounts manager
SAULT DENTAL ARTS
09.2011 - 09.2013
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Access computerized financial information to answer general questions as well as those related to specific accounts.
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
Certified Dental Assistant
CAMBRIAN DENTAL CENTRE
05.2003 - 09.2013
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
- Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
- Educated patients on proper oral hygiene practices to maintain good oral health between visits.
Education
Personal Support Worker
Ontario Training College
Sault S04-2017
Certified Dental Assistant
George Brown College
Toronto, Ontario06.2003
Dental Assistant Program
Ontario Business College
Sault Ste. Marie, Ontario06.2002
Court Stenographer
George Brown College - King Campus
Toronto, Ontario08.1991
High School Diploma - undefined
Mount St. Joseph College
Sault Ste. Marie, Ontario06.1989
Skills
- Motivational skills
- Guest relations
- Scheduling coordination
- Policy enforcement
- Customer service
- Time management
- Multitasking and organization
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Reception Supervisor
Water Tower Inn
10.2020 - Current
Personal Support Worker/Healthy Lifestyles Director
Collegiate Heights
03.2018 - 02.2023
Dental assistant
DR. DANTE CARLASCIO
10.2013 - 03.2017
Dental office accounts manager
SAULT DENTAL ARTS
09.2011 - 09.2013
Certified Dental Assistant
CAMBRIAN DENTAL CENTRE
05.2003 - 09.2013
Certified Dental Assistant
George Brown College
Dental Assistant Program
Ontario Business College
Court Stenographer
George Brown College - King Campus
High School Diploma - undefined
Mount St. Joseph College
Personal Support Worker
Ontario Training College
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