Valeria Pacheco
Oshawa,Ontario
Summary
Dynamic retail professional with proven sales proficiency, consistently exceeding targets through exceptional customer service and product knowledge. Adept in cash handling and store operations, I effectively managed customer accounts and resolved issues, driving brand awareness and loyalty. Committed to delivering high-quality service and fostering positive customer relationships.
Overview
6
6
years of professional experience
Work History
Retail Keyholder
Wine Rack
02.2025 - Current
- Opened and closed store at proper times for reliable services.
- Balanced cash registers at end of shift and filled out necessary reports.
- Utilized product information and sampling to educate customers and assist in product selections.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Student Ambassador
EF
08.2019 - Current
- Showed understanding of customer's personal style and preferences when offering travel advice.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Answered questions from visitors and potential students about the EF experience.
Remote Sales Support Specialist
AO Globe Life
06.2024 - 10.2024
- Coordinated responses and resources to handle special client requests.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
Education
Diploma - Marketing
Durham College
Oshawa, ON06-2023
Skills
- Sales proficiency
- Cash handling accuracy
- Store operations
- Customer service
- Brand representation
- Merchandise display
Timeline
Retail Keyholder
Wine Rack
02.2025 - Current
Remote Sales Support Specialist
AO Globe Life
06.2024 - 10.2024
Student Ambassador
EF
08.2019 - Current
Diploma - Marketing
Durham College
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