Careen Wilson
Business Consultant
Brampton,ON
Summary
A resourceful and customer- centered Business Consultant with extensive experience in the communication business. Possesses strong administration and leadership skills to support responsive consumer, sales, and customer experience. Known as a credible resource to clients, colleagues, and other department due to vast product knowledge and business processes. Consistently recognized by past employers and customers for providing exceptional customer service. Independently and self-motivated with the ability to manage multiple projects from concept through to completion.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Enterprise Business Consultant
Rogers Communication INC
Brampton, ON
2012 - 2020
- Assisting telecom administrators from high revenue accounts calling in or emailing about account changes, activations, deactivations, billing , and online assistance.
- Achieved and exceeded monthly sales targets month over month.
- Monitored and managed individual handle times to maximize productivity daily.
- Identified issues, analyzed information and provided solutions to problems.
- Utilized Excel pivot tables for readability and efficiency to generate and analyze detailed reports.
- Improve employee engagement by priming Social Committee to boost team moral, collaboration and department productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Consultant- Small Business Wireless
Rogers Communication Inc
Brampton, ON
03.2007 - 06.2011
- Analyzed problematic areas to provide recommendations and solutions to small business customers.
- Onboarded and managed new client accounts to boost retention rates.
- Assessed customer accounts by inquiring and investigating specialized request; recommended suitable Rogers's product and services.
Customer Service Representative
Rogers Communication Inc
Brampton, ON
10.2006 - 03.2007
- Provided outstanding customer service by connecting new and existing customers, analyzing telecommunication needs, and offering customized solutions.
Education
Business Administration
Humber College
Toronto, ON 09.2003 - 06.2006
Skills
Effective written and verbal communication
Accustomed to working in a fast-paced environment with the ability to think and respond quickly
Sound decision making capabilities and superior organizational skills
Advanced use of all Microsoft Office Suite product
Strong analytical and problem-solving skills with strong attention to detail
Independent and self-motivated with the ability to manage multiple project from concept through to completion
Certification
Quality Assurance - World Class Recognition Award
References
References provided upon request.
Timeline
Certification for World Class Customer Service
04-2019
Quality Assurance - World Class Recognition Award
09-2017
Enterprise Business Consultant
Rogers Communication INC
2012 - 2020
Consultant- Small Business Wireless
Rogers Communication Inc
03.2007 - 06.2011
Customer Service Representative
Rogers Communication Inc
10.2006 - 03.2007
Business Administration
Humber College
09.2003 - 06.2006