Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Dellanna Hickson

Toronto,CA

Summary

Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.

Overview

10
10
years of professional experience

Work History

Customer Service Representative- Tech Support

Rogers communication Inc
Toronto, CA
12.2018 - Current
  • High level troubleshooting for clients dealing with issues related to internet issues
  • Collaboration with team and other departments to determine resolutions to make it right for the customers
  • Hardware issues/booking technicians
  • Working on various operating systems including windows 7, Windows 8, IOS and other profound platforms.

Telephone Sales Representative

S&P Data
Toronto, CA
02.2017 - 12.2018
  • Developed and improved the capabilities of sales representative team over the course of two years
  • Received 97% satisfaction rating from customers after completed phone or video call
  • Kept records of customer interactions, processed customer accounts and filed documents
  • Collaborated with team to quickly resolve customer complaints with appropriate action
  • Effectively managed approximately 100 incoming calls daily.

Medical Administrative Assistant

MCI clinic
Toronto, ON
12.2017 - 08.2018
  • Greeted patients, verified insurance coverage and collected copayments.
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
  • Entered patient demographic information into the Electronic Health Records system.
  • Provided administrative support to clinical staff as needed.
  • Communicated with patients with compassion while keeping medical information private.

Residential Support Worker

Frontline Health Care
Toronto, CA
12.2014 - 01.2017
  • Used strong communication skills to collaborate with team members to ensure efficient service
  • Ability to interact with members in a positive and supportive manner
  • Excellent at group facilitation skills
  • Assisting clients with their medicine
  • Provide support and assistance to members in such areas as informal supportive counselling, food preparation and recreational activities.

Education

Medical Office Administration, Diploma -

Canadian Business College, TO

CPI – (Crisis Prevention Intervention)

Community Service Worker, Diploma -

Canadian Business College, TO

Skills

  • Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
  • Comfortable working in both Microsoft Windows 10 and Mac OS X
  • Excellent communication skills with a focus on team-building and customer relations
  • Outstanding organizational, multitasking, and problem-solving abilities
  • File Maintenance
  • Appointment Scheduling
  • Patient Scheduling
  • Prioritizing Patients
  • Multi-Line Phone Operations
  • Patient Flow Management

Accomplishments

Appreciation Honor Awards- Trinidad and Tobago association of Ontario, 10/2017, Recognized for outstanding service to clients and dedication to fellow employees. Received one of two awards given in a corporation of 1000+ employees. Recognized for my community service and secretary skills at each meeting.

References

  • Doorsteps Neighborhood Services - Toronto, CA, 2014, Volunteer laborer restoring a 12-home community. Supervised three teams of five people to ensure successful completion of project. Developed productive after school activities for young adults to reinforce positive learning.
  • Canadian National Exhibition- Toronto, CA, 2014, Aids Committee of Toronto. Worked as a volunteer youth mentor to empower and support children.
  • Trinidad & Tobago Association Of Ontario (Secretary), 2016, 2017

Timeline

Customer Service Representative- Tech Support

Rogers communication Inc
12.2018 - Current

Medical Administrative Assistant

MCI clinic
12.2017 - 08.2018

Telephone Sales Representative

S&P Data
02.2017 - 12.2018

Residential Support Worker

Frontline Health Care
12.2014 - 01.2017

Medical Office Administration, Diploma -

Canadian Business College, TO

CPI – (Crisis Prevention Intervention)

Community Service Worker, Diploma -

Canadian Business College, TO

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Dellanna Hickson