Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
References Available
Timeline
Generic

Dellanna Hickson

Toronto,Canada

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

10
10
years of professional experience

Work History

Customer Service Representative- Tech Support

Rogers communication Inc
Toronto, CA
12.2018 - 05.2025
  • High level troubleshooting for clients dealing with issues related to internet issues
  • Collaboration with team and other departments to determine resolutions to make it right for the customers
  • Hardware issues/booking technicians
  • Working on various operating systems including windows 7, Windows 8, IOS and other profound platforms.
  • Provided technical support during installation process to address any issues encountered along the way.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Telephone Sales Representative

S&P Data
Toronto, CA
02.2017 - 12.2018
  • Developed and improved the capabilities of sales representative team over the course of two years
  • Received 97% satisfaction rating from customers after completed phone or video call
  • Kept records of customer interactions, processed customer accounts and filed documents
  • Collaborated with team to quickly resolve customer complaints with appropriate action
  • Effectively managed approximately 100 incoming calls daily.

Medical Administrative Assistant

MCI clinic
Toronto, ON
12.2017 - 08.2018
  • Greeted patients, verified insurance coverage and collected copayments.
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
  • Entered patient demographic information into the Electronic Health Records system.
  • Provided administrative support to clinical staff as needed.
  • Communicated with patients with compassion while keeping medical information private.

Residential Support Worker

Frontline Health Care
Toronto, CA
12.2014 - 01.2017
  • Used strong communication skills to collaborate with team members to ensure efficient service
  • Ability to interact with members in a positive and supportive manner
  • Excellent at group facilitation skills
  • Assisting clients with their medicine
  • Provide support and assistance to members in such areas as informal supportive counselling, food preparation and recreational activities.

Education

Medical Office Administration Diploma -

Canadian Business College
TO
11.2017

Community Service Worker Diploma -

Canadian Business College
TO
04.2016

Skills

  • Creative solutions
  • Conflict resolution
  • Customer relationship management
  • Team collaboration

Accomplishments

Appreciation Honor Awards, Trinidad and Tobago Association of Ontario, 10/01/17, Recognized for outstanding service to clients and dedication to fellow employees. Received one of two awards given in a corporation of 1000+ employees. Recognized for my community service and secretary skills at each meeting.

References

  • Doorsteps Neighborhood Services, Toronto, ON, Canada, 2014, Volunteer laborer restoring a 12-home community. Supervised three teams of five people to ensure successful completion of project. Developed productive after school activities for young adults to reinforce positive learning.
  • Canadian National Exhibition, Toronto, ON, Canada, 2014, Worked as a volunteer youth mentor to empower and support children.
  • Trinidad & Tobago Association Of Ontario, Secretary, 2016, 2017

References Available

References available upon request.

Timeline

Customer Service Representative- Tech Support

Rogers communication Inc
12.2018 - 05.2025

Medical Administrative Assistant

MCI clinic
12.2017 - 08.2018

Telephone Sales Representative

S&P Data
02.2017 - 12.2018

Residential Support Worker

Frontline Health Care
12.2014 - 01.2017

Medical Office Administration Diploma -

Canadian Business College

Community Service Worker Diploma -

Canadian Business College

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Dellanna Hickson