Captain Garry

Abbotsford,BC

Summary

Adept at enhancing client care, I leveraged my skills in daily living support and emotional empathy at Mission Community Services, significantly improving client engagement and safety. Mentoring new staff and excelling in crisis intervention, my approach to client-centered care stands out, embodying both hard and soft skills essential for growth and support in this field.

Overview

year of professional experience

Certification

Work History

Residence Support Worker

Mission Community Services

10.2023 - Current

Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Established trusting relationships with clients and their families through empathetic communication and active listening.
Kept clients engaged in social networks and communities for personal health and growth.
Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.

Education

Diploma - Business Administration

Kwantlen Polytechnic University

Surrey, BC

03-2024

Skills

Daily living support
Housekeeping tasks
Health and safety awareness
Emotional Support

Daily living assistance
Confidentiality and Privacy
Cleaning and sanitizing
Behavioral support

Languages

English

Full Professional

Hindi

Native or Bilingual

Punjabi

Native or Bilingual

Spanish

Limited Working