HOLDEN WU
Kelowna
Summary
Professional supporter with strong background in providing comprehensive support services. Adept at fostering collaboration within teams and ensuring needs are met efficiently. Skilled in crisis intervention, emotional support, and daily living assistance. Reliable and adaptable, consistently contributing to positive outcomes for clients and colleagues.
Overview
5
5
years of professional experience
Work History
Adult Residence Support Worker
Strive
11.2024 - Current
- Working with young adults from ages 19-24
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
Youth Support Worker
Milleu
09.2024 - Current
- Working as a casual employee at 2 locations in Kelowna supporting 4 different youths in both respite and full time residential care
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
- Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
- Facilitated personal growth by providing constructive feedback on goals and performance improvement areas.
- Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.
- Implemented evidence-based practices to promote emotional resilience among participants during challenging situations.
- Developed strong relationships with community partners, resulting in additional resources and opportunities for participants.
- Provided key emotional support to special needs youth.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
Key Holder Supervisor
Xin Ying
08.2024 - Current
- Operate and manage this restaurant with my family, tending to any daily urgent matters
- Completed store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
HR Assistant
Hydro One
12.2022 - 07.2024
- Apart of people services in HR, provided support to all employees through online cases
- Supported day-to-day operations of HR functions and duties
- Responded promptly to inquiries from both internal and external customers regarding HR policies and procedures
- Answered and redirected incoming phone calls for office.
- Maintained positive relationships with employees throughout their employment lifecycle, providing guidance on policies and procedures as needed
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Trainer Consultant
Safe Management Group
12.2021 - 07.2024
- Provided 2 day trainings to all new employees and refresher courses to employees bi-monthly. Training and mentoring from groups sizes 4-25 at a time
- Ongoing mentoring and training to employees regarding intervention training and safety
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Facilitated workshops for up to 25 participants, providing guidance on complex topics
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Behaviour Support Specialist
Safe Management Group
06.2020 - 07.2024
- Worked with 20+ complex clients over the span of 4 years, providing daily support while following a behaviour support plan outlined by Social workers and Behaviour Therapist
- Familiar with using mechanical chair in order to promote safety for staff and clients being supported
- Worked between 40-65 hours a week during the Covid period to provide 24/7 care from June 2020-August 2022
- Lived at treatment homes during extreme Covid plan in December 2021 to be able to continue to provide support
- Collaborated with multidisciplinary teams to design, implement, and evaluate programming for individuals with disabilities
- Assessed and monitored behavior of individuals with behavioral challenges, utilizing appropriate interventions to decrease inappropriate behaviors
- Collaborated with interdisciplinary teams to assess client needs and develop appropriate interventions.
- Provided crisis intervention services for clients experiencing emotional or behavioral difficulties
- Delivered professional development workshops on best practices in behavior support for fellow educators and staff members.
- Provided crisis intervention during critical situations, ensuring the safety and well-being of all parties involved.
Residential Supervisor
Safe Management Group
10.2021 - 11.2022
- Attended monthly meetings with Social workers and behavioural therapist to continue to optimize support plans for Clients
- Managed up to 3 residential support homes in Oakville, overseeing up to 9 clients and their finances
- Attended all health related appointments, family meetings and Social workers visits for Clients supported
- 24/7 On-Call bi-weekly for any after hour emergency while also being available to cover any last minute shift drops from Staff in order to continue the 24/7 support to clients
- Residential and Med training for all incoming staff
- Avocation for clients that were supported in homes supervised
- Monitored daily activities of residents to ensure safety and compliance with rules and regulations
- Scheduled periodic meetings with staff members to discuss progress towards goals or any challenges encountered
- Scheduled fun social and recreational activities for residents.
- Developed and implemented procedures for staff training, conflict resolution, and crisis management
- Managed budgets effectively, ensuring adequate allocation of resources for staffing, maintenance, and programming needs while maintaining fiscal responsibility.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Streamlined administrative processes by instituting efficient recordkeeping systems and protocols for improved organization and accessibility.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Served as a key liaison between the residential facility and regulatory agencies during inspections or audits, demonstrating full compliance with established standards.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Enhanced staff performance through ongoing training, coaching, and mentoring for continuous professional development.
- Created a welcoming atmosphere within the residential community by organizing events and celebrations that fostered positive relationships among residents, staff members, and families.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Developed and maintained relationships with parents to promote positive living environment for clients.
Education
Bachelor of Arts (B.A.) - Psychology
University of Waterloo
12.2019
Skills
- Work Planning and Organization
- Staff Training
- Relationship Building
- Leadership Development
- Autism Spectrum Knowledge
- Data Collection
- Daily living support
- Emotional support
- Public speaking
- Multicultural sensitivity
- Positive reinforcement
- Suicide prevention
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Interests
- Music
- Road Trips
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Adult Residence Support Worker
Strive
11.2024 - Current
Youth Support Worker
Milleu
09.2024 - Current
Key Holder Supervisor
Xin Ying
08.2024 - Current
HR Assistant
Hydro One
12.2022 - 07.2024
Trainer Consultant
Safe Management Group
12.2021 - 07.2024
Residential Supervisor
Safe Management Group
10.2021 - 11.2022
Behaviour Support Specialist
Safe Management Group
06.2020 - 07.2024
Bachelor of Arts (B.A.) - Psychology
University of Waterloo
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