Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 8 years of experience building community and developing social skills through incremental therapeutic techniques.
Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering 6 years of experience and company-oriented mindset.
Overview
10
10
years of professional experience
Work History
Residence Support Worker
Axis Family Resources Fort St John
10.2015 - Current
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Established trusting relationships with clients and their families through empathetic communication and active listening.
Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Kept clients engaged in social networks and communities for personal health and growth.
Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Promoted community integration by providing extensive physical, emotional and social support.
Management Trainee
National Car Rental
06.2015 - Current
Improved management skills by participating in rigorous training programs and workshops.
Gained knowledge of company policies, protocols and processes.
Analyzed sales data for accurate forecasting, enabling proactive adjustments to strategy as needed for maximum revenue generation.
Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
Handled day-to-day customer or client questions via telephone or email.
Assisted with onboarding of new employees by providing training and development resources.
Cashier
Walmart Supercenter Fort St John
09.2014 - 06.2016
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Education
Diploma - Social Services
Northern Lights College
Fort St. John, BC
06.2016
Skills
Customer Service
Customer Relations
Sales Techniques
Marketing promotions
Daily living support
Health and safety awareness
Emotional Support
Daily living assistance
Confidentiality and Privacy
Meal Planning and Preparation
Life Skills Development
Documentation abilities
Professional boundaries
Patience and Empathy
Time management skills
Languages
English
Timeline
Residence Support Worker
Axis Family Resources Fort St John
10.2015 - Current
Management Trainee
National Car Rental
06.2015 - Current
Cashier
Walmart Supercenter Fort St John
09.2014 - 06.2016
Diploma - Social Services
Northern Lights College
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