Chinwe Olusola

• Conducting participant intake to ensure participants fit the WISH mandate, and work one-on-one with participants to determine their needs.
• Providing harm reduction, support, and advocacy for our residents and others underserved in our community.
• Supporting participants’ interests and rights by referring participants to legal aid, medical resources, policing professionals, and other relevant programs and resources.
• Working one-on-one to assess participants’ needs for other services and providing them with information on helping organizations and professionals, such as community service agencies, counselors, legal aid lawyers, physicians, and mental health services.
• Recommends appropriate services to participants.
• Providing overdose prevention and response, and responding to critical incidents to maintain the safety of all staff, participants, and volunteers in the space.
• Performing necessary domestic duties (i.e., dishes, laundry, cleaning, sweeping, mopping, etc.). To the extent required, throughout all shifts.
• Responding to critical incidents with a trauma-informed lens by implementing immediate crisis intervention techniques in attempts to de-escalate participants from anxious, or otherwise triggered, emotional states; other emotional supports; and/or medical or legal referrals as needed.
• Providing information and support on safety and violence prevention to participants, to empower women to make safe and healthy choices for themselves.

Volunteer

• Client intake and documentation.
• Performs administrative tasks and report preparation.
• De-escalation of crisis.
• Supportive recovery for victims of sexual abuse and drug abuse.
• Implementation of a harm reduction initiative.
• Property maintenance.
• Supportive discussion with the client.
• Complaints resolution and active listening to clients' concerns.