Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gourav Kumar

Vancouver,Canada

Summary

Dedicated Shelter Support Worker with extensive experience in crisis intervention, de-escalation, and frontline support for individuals experiencing homelessness. Skilled in enforcing safety protocols, administering Naloxone and First Aid, and collaborating with healthcare professionals, social workers, and outreach teams. Adept at regulatory compliance, risk assessment, and harm reduction strategies. Proficient in TS (tenantsupport.org) database and Microsoft Office Suite for case documentation and reporting. Committed to creating safe, inclusive, and supportive environments for vulnerable populations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shelter Support Worker / Residence Support Worker

Community Builders Group
07.2024 - Current
  • Enforced shelter guidelines, ensured a safe environment, and responded to crises including overdoses and medical emergencies.
  • Conducted regular safety rounds, perimeter checks, and wellness assessments to maintain a secure shelter.
  • Assisted guests in finding housing solutions, working closely with HCA, social workers, outreach teams, and medical organizations.
  • Facilitated serving of three daily meals, ensured access to harm reduction supplies, and performed cleaning tasks.
  • Maintained detailed shift reports using TS (tenantsupport.org) database and Outlook.

Community Navigator

Mission Possible
05.2023 - 08.2024
  • Conducted street patrols on East Hastings Street, providing frontline support to vulnerable individuals.
  • Administered naloxone for overdoses, provided CPR and First Aid, and de-escalated high-risk situations.
  • Assisted individuals with disabilities and mobility challenges, ensuring their safety and well-being.
  • Distributed shelter and resource information to unhoused community members.
  • Patrolled and safely disposed of used needles and drug paraphernalia to improve community safety.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.

Concierge & Security Guard

Interalliance Security and Intelligence Group
09.2022 - 04.2023
  • Provided security services for high-profile clients such as Jimmy Choo, Chopard, and Rolex.
  • Monitored CCTV, alarms, and life safety systems, responding to emergencies.
  • Conducted routine patrols and ensured compliance with building regulations.
  • Delivered excellent customer service and assisted guests with parcel management, parking, and building access.

Courier & Merchandiser

Tiggy Delivery Corp.
11.2021 - 07.2022
  • Managed inventory, orders, and product placement to enhance operations.
  • Delivered groceries efficiently across Vancouver using electric cycles.
  • Served as a liaison between clients and the IT department to resolve concerns.

Education

General Studies

Kwantlen Polytechnic University
12.2023

Basic Computer Diploma - undefined

Hartron Skill Centre
06.2020

Skills

  • Health and safety awareness
  • Emotional support
  • Housekeeping tasks
  • Daily living support

Certification

  • Standard First Aid with CPR C
  • Understanding Mental Illness
  • Conflict Resolution & De-escalation Training
  • Mental Health First Aid Level (MHFA 1)
  • Occupational First Aid Level 1 (OFA 1)
  • Street Degree Training
  • Naloxone Training
  • Non-Violent Crisis Intervention (NVCI)

Timeline

Shelter Support Worker / Residence Support Worker

Community Builders Group
07.2024 - Current

Community Navigator

Mission Possible
05.2023 - 08.2024

Concierge & Security Guard

Interalliance Security and Intelligence Group
09.2022 - 04.2023

Courier & Merchandiser

Tiggy Delivery Corp.
11.2021 - 07.2022

Basic Computer Diploma - undefined

Hartron Skill Centre

General Studies

Kwantlen Polytechnic University
Gourav Kumar