Bithi Palma
Langley,BC
Summary
To contribute to an organization with a great vision, like WorkSafe BC by delivering professionalism, integrity, and attention to detail. I aim to support a collaborative and inclusive workplace that committed to creating our province free from work related injury or illness.
Overview
19
19
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency, Western Region
07.2021 - 05.2025
- Delivered accurate, policy-aligned responses to public inquiries about tax returns, benefits, and account security
- Provided guidance on online systems, ensuring secure registration and issue resolution
- Interpreted tax legislation and explained complex financial details clearly to clients
- Maintained records of communication and follow-up actions using CRA systems
- Worked with ‘Continuous Improvement Team’ where run trial for proposed projects and provided feedback and suggestions to improve user friendliness
Emergency Support Worker
Canadian Red Cross, Douglas Border
03.2021 - 07.2021
- Supported COVID-19 response logistics at the US-Canada border
- Ensured Public Health Guidelines are followed accurately, and Travelers’ records were reported securely
Facility Attendant
Richmond Olympic Oval
10.2018 - 02.2021
- Coordinated event setup, maintained inventory records, and tracked equipment status
- Received and logged deliveries, distributed supplies, and maintained operational logs
- Communicated with internal and external teams to ensure event and facility needs were met
Concierge
FirstService Residential, BC
08.2018 - 05.2019
- Managed front desk operations, bookings, and secure handling of mail and keys
- Monitored security systems, handled resident complaints, and escalated issues appropriately
Additional Superintendent of Police
Bangladesh Police, Armed Police Batellion-11, Dhaka
11.2016 - 03.2017
- Supervised Highway patrol checkpoints
- Supervised women residential force for daily physical practice, leave of absence and deployment
- Coordinated with other APBN forces to perform any special duties endorsed by HQ
Security Officer & Health Care Security Officer
Paladin Security, Edmonton, AB
10.2013 - 09.2016
- Maintained daily logs, incident reports, and compliance with access controls in sensitive areas
- Coordinated with healthcare teams to de-escalate upset patients and provide visitor access
- Ensured security of property like industrial sites, warehouses, hospitals, parking, show houses and shopping centers
Assistant Superintendent of Police (ASP)
Bangladesh Police, CID
08.2006 - 03.2012
- Secured the crime scene, assisted the investigation officer to collect evidence
- Arranged quarterly crime conference, communicated with the investigating officers for collection of data, wrote minutes during crime conference, statistical analysis for success rate of criminal cases
- Oversaw administrative functions: tendering, procurement, contract management, and recordkeeping
- Liaised with INTERPOL for international Criminal documentation and reports
Education
Accounting Principles 1 & 2; Financial Accounting 1 & 2 -
BCIT
04.2025
Supply Chain Principles -
Coursera
07.2021
Indigenous Canada Studies -
University of Alberta
01.2021
Management Development Certificate for Police Service -
University of Alberta
01.2014
M.Sc. - Applied Chemistry and Chemical Technology
University of Dhaka, Bangladesh
01.2005
Volunteer Experience
- Canadian Red Cross, Health Equipment Loan Program, Richmond, BC, 01/01/20, 12/01/21
- City of Richmond Events, Britannia Shipyard, Minoru Park, Therapeutic Riding Association, 01/01/18, 12/01/21
Key Qualifications
- Strong administrative and organizational skills developed through experience in federal and municipal settings
- Excellent verbal and written communication skills in client service and internal team support
- Proven ability to handle classified information with discretion and confidentiality
- An effective team player, respectful and experienced working with multicultural teams
- Proficient in MS Word, Excel, Outlook, and internal documentation systems
- Knowledge of Aboriginal culture, worldviews, and society
- French language-intermediate level
Timeline
Taxpayer Services Agent
Canada Revenue Agency, Western Region
07.2021 - 05.2025
Emergency Support Worker
Canadian Red Cross, Douglas Border
03.2021 - 07.2021
Facility Attendant
Richmond Olympic Oval
10.2018 - 02.2021
Concierge
FirstService Residential, BC
08.2018 - 05.2019
Additional Superintendent of Police
Bangladesh Police, Armed Police Batellion-11, Dhaka
11.2016 - 03.2017
Security Officer & Health Care Security Officer
Paladin Security, Edmonton, AB
10.2013 - 09.2016
Assistant Superintendent of Police (ASP)
Bangladesh Police, CID
08.2006 - 03.2012
Accounting Principles 1 & 2; Financial Accounting 1 & 2 -
BCIT
Supply Chain Principles -
Coursera
Indigenous Canada Studies -
University of Alberta
Management Development Certificate for Police Service -
University of Alberta
M.Sc. - Applied Chemistry and Chemical Technology
University of Dhaka, Bangladesh
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