Hi, I’m
Sourabh Sachdeva
Surrey,BC
Summary
Highly motivated and customer-focused professional with a diploma in Computer Studies from Langara College. Offering 6+ years of experience in customer service and a strong desire to transition into the IT industry. Seeking an entry-level position in IT support or a related field to utilize my technical aptitude, problem-solving skills, and passion for technology. Committed to continuously expanding my knowledge and skills in IT, I am eager to contribute to a dynamic team, provide exceptional IT support, and grow within the organization.
Overview
5
years of professional experience
1
Certificate
Work History
Canada Revenue Agency
Taxpayer Services Agent
10.2022 - 06.2023
Job overview
- Assisted taxpayers over the phone, and via email by providing information, answering inquiries, and resolving issues related to tax matters
- Conducted thorough research to address complex tax-related questions and ensured accurate and timely responses
- Followed established procedures to process tax returns, adjustments, and refunds, ensuring compliance with applicable regulations
- Maintained confidentiality and protected sensitive taxpayer information in accordance with privacy policies and procedures
- Contributed to process improvements by providing feedback on operational issues and suggesting potential solutions.
Walmart Canada
Assistant Store Manager
06.2022 - 11.2022
Job overview
- Leadership and team management: Assisting the Store Manager in overseeing daily operations, guiding and coaching the store team, and coordinating tasks
- Customer service: Ensuring excellent customer service by training associates, resolving customer complaints, and improving the overall shopping experience
- Sales and merchandising: Driving sales through effective merchandising strategies, analyzing sales data, and maintaining proper stock levels
- Operational efficiency: Managing inventory, enforcing policies and safety guidelines, controlling expenses, and improving operational efficiency
- Training and development: Assisting in recruitment, training new associates, conducting performance evaluations, and identifying training needs
- Compliance and safety: Ensuring compliance with policies and regulations, maintaining a safe work environment, and overseeing cash handling procedures
Walmart Canada
Retail Store Supervisor
11.2018 - 06.2022
Job overview
- Answered product questions and assisted customers in selection and checkout.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Conducted inventory analysis to determine optimal stock levels.
- Determined layout of store merchandise for visual appeal to consumers.
- Trained and oriented associates to maximize team performance.
Education
Langara CollegeVancouver, BC
Associate of Science from Computer Studies
12.2018
Skills
- Excellent communication
- Problem-solving
- Patience and empathy
- Active listening
- Conflict resolution
- Time management
- Product knowledge
- Positive attitude
- Technical support
- Troubleshooting
- Software proficiency
- Adaptability
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Google IT Support Professional, Coursera - In Progress
Timeline
Taxpayer Services Agent
Canada Revenue Agency
10.2022 - 06.2023
Assistant Store Manager
Walmart Canada
06.2022 - 11.2022
Retail Store Supervisor
Walmart Canada
11.2018 - 06.2022
Langara College
Associate of Science from Computer Studies
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