BIPIN GURUNG
Thornhill,ON
Summary
Currently an student in Seneca Polytechnic, enrolled in Post Graduate certificate program Global Sustainable Leadership Hospitality. I have gained lot of working experience in the hospitality industry along with customer service skills. I'm looking for a full/part time job opportunity to demonstrate my skills, knowledge, and experience. As a hardworking individual I believe in giving out my fullest on what I am assigned to do.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
All Nepal Adventure Tours & Trek (p) Ltd.
Kathmandu , Nepal
01.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Front Desk Agent
Yakety Yak Dorm
Kathmandu , Nepal
05.2019 - 10.2021
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes
- Streamlined front desk operations for improved efficiency and faster service delivery
- Proficiently manage menus and process food and beverage orders for customers, ensuring a seamless experience.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Cashier Floor Supervisor
Big Mart
Kathmandu , Nepal
02.2017 - 03.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined checkout process for increased efficiency and reduced waiting times
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Bachelor of Tourism Management - Travel & Tourism
NATHM
05.2022
Global Hospitality Sustainable Leadership
Seneca Polytechnic
Toronto, ONSkills
- Smart Serve & Food Handling
- Trekking Guide leader
- Data Entry
- Barista
- First Aid & CPR
- Effective communication
- Time management
- Front Office Support
- Teamwork
- Flexibility & Adaptability
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Professional
Timeline
Customer Service Representative
All Nepal Adventure Tours & Trek (p) Ltd.
01.2022 - 11.2023
Front Desk Agent
Yakety Yak Dorm
05.2019 - 10.2021
Cashier Floor Supervisor
Big Mart
02.2017 - 03.2019
Bachelor of Tourism Management - Travel & Tourism
NATHM
Global Hospitality Sustainable Leadership
Seneca Polytechnic
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