Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Swarnjot Kaur

Brampton,Canada

Summary

Results-driven customer service specialist with over nine years of experience in hospitality, retail, and call center environments. Adept at building strong client relationships, resolving complex issues, and enhancing customer satisfaction. Known for exceptional communication, organizational, and problem-solving skills, with a proven track record of contributing to team success and exceeding performance targets.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

LCBO
12.2022 - Current
  • Delivered prompt, courteous service while addressing customer inquiries and concerns.
  • Processed transactions using computerized cash registers.
  • Maintained stock levels and product knowledge to support sales.
  • Provided knowledgeable recommendations on wine, beer, and spirits to suit customer preferences and occasions.
  • Educated customers on product origins, flavor profiles, and proper storage of alcoholic beverages.
  • Stayed current on seasonal and promotional products to maximize sales opportunities.

Collection Officer

Contact Point 360
01.2021 - 10.2021
  • Resolved collection issues efficiently, setting up payment plans and guiding customers through account processes.
  • Handled inbound calls, improved call flow, and maintained strong client relations.
  • Managed escalation calls with professionalism, addressing sensitive customer concerns and providing effective solutions to prevent further issues.
  • Liaised with supervisors and other departments to ensure complex cases were resolved in a timely manner.

Assistant Manager

Tim Hortons
07.2019 - 01.2020
  • Supervised 12 team members, monitored inventory, and optimized cost control.
  • Assisted with recruitment processes, including interviewing and onboarding new staff.
  • Conducted performance evaluations and provided constructive feedback to improve team efficiency.
  • Managed store budgets, monitored expenses, and implemented cost-saving strategies.
  • Trained staff to achieve operational and sales targets.
  • Managed cash deposits and participated in management meetings.

Aaltos Server

Canad Inns Destination Centre Fort Garry
04.2017 - 01.2020
  • Achieved highest sales record among 20 servers.
  • Operated POS systems and managed cash and credit transactions.
  • Enforced responsible alcohol service policies.

Banquet Server

Canad Inns Destination Centre Fort Garry
11.2016 - 02.2017
  • Coordinated banquet setups for events including weddings and corporate functions.
  • Served meals and beverages for events up to 50 guests.

Education

Diploma - Office Administration: Health Services

Seneca College
York Campus, ON
04.2023

Certificate - Hotel & Hospitality Services

Manitoba Institute of Trades and Technology
Winnipeg, MB
02.2017

Skills

  • Customer Service & Relationship Building
  • Conflict Resolution & Complaint Handling
  • Cash Handling & POS Operations
  • Inventory Management
  • Team Leadership & Training
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Accuro Medical Billing Software
  • WHMIS & Smart Serve Certified

Timeline

Customer Service Representative

LCBO
12.2022 - Current

Collection Officer

Contact Point 360
01.2021 - 10.2021

Assistant Manager

Tim Hortons
07.2019 - 01.2020

Aaltos Server

Canad Inns Destination Centre Fort Garry
04.2017 - 01.2020

Banquet Server

Canad Inns Destination Centre Fort Garry
11.2016 - 02.2017

Certificate - Hotel & Hospitality Services

Manitoba Institute of Trades and Technology

Diploma - Office Administration: Health Services

Seneca College

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Swarnjot Kaur