Summary
Overview
Work History
Education
Skills
Volunteer Experience
Work Availability
Quote
Timeline
ProjectManager
Alfina Alfina

Alfina Alfina

Toronto,ON

Summary

Ambitious, committed, and detail-oriented event planning students with the goal of creating unique and memorable events. I am looking forward to bringing my professional talents and passion to the hospitality industry.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Metro Inc
11.2018 - 04.2023
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Maintained customer satisfaction with quick and professional handling of product returns, monitored all cashiers, and provided assistance when required.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Resolved customer complaints according to store policy.

Server

Fast Fresh Foods
07.2019 - 02.2020
  • Communicated effectively with customers regarding special dietary needs
    Provided outstanding customer service in a busy, fast-paced environment.
  • Ensured the optimum health and safety of the dining area.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Diploma - Event Planning

George Brown College
Toronto, ON
04.2024

Diploma - Business Administration And Management

ILAC International College
Toronto, ON
12.2021

Skills

  • Over 4 years of providing an exceptional Customer Service experience
  • Proven effective communicator, organization, and accounting skills gained as an accounting assistant; hardworking and highly adaptable
  • Able to save costs through research and negotiation, and great at brainstorming unique ideas for any type of event
  • Qualified Smart Serve and Food Handling; Emergency First Aid and CPR Certified
  • Capstone and VQA certified
  • Proficient in English and Indonesian
  • Skilled in Microsoft Word, PowerPoint, Excel, Outlook, Teams, Opera Cloud and Canva

Volunteer Experience

  

George Brown College Centre for Hospitality and Culinary Arts   Toronto, ON - April 2023

Beverage Server - Monte Carlo Casino and Culinary Showcase 

Description: The Monte Carlo Casino and Culinary Showcase is a fundraiser event that was organized by third semester students as part of their Capstone Event. 

  • Created and served self-made mocktail, explained to guests about sponsored wine paired with the mocktail.
  • Demonstrated an exceptional service experience by offering guests food pairing to enhance their experience.
  • Maintained a clean and organized beverage station, and assisted with closing the event, contributing to overall event operation.

  

Spice Food and Wine Group   Toronto, ON - June 2023

Volunteer leader – Spring into Spice Food and Wine

Description: The Spring into Spice event is a series of food and wine tastings that highlight the beauty of cuisine and ethnicity, with 30 ethnic food vendors and wineries.

  • Volunteer leader for Food and Wine Ticket Sales.
  • Monitored and Trained volunteer to use the POS system and ticket scanning.
  • Contributed to the overall design of the event (balloon, flowers, venue decors


Toronto Chinese Business Association    Toronto, ON - June 2023

Volunteer – Toronto International Dragon Boat Race Festival 

Description: The 35th Toronto International Dragon Boat Race Festival brings competition, sportsmanship, and cultural and community spirit to Toronto Island.

  • Assisted with tying the boat down and holding the boat
  • Helped the racers getting on and off the boats


Super Wine Group & Co. In   Toronto, ON - July 2023

Volunteer – Wine Fest Toronto 

Description: Wine Fest Toronto is an annual 3-day event celebrating the city’s buzzing wine culture with a chance to try wines from all around the world. 

  • Prepared and organized 1000 wine glass each day for consecutive 3 days
  • Helped with the event as ticket scanners
  • Assisted with glass distribution and guest greeter

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

Server

Fast Fresh Foods
07.2019 - 02.2020

Customer Service Representative

Metro Inc
11.2018 - 04.2023

Diploma - Event Planning

George Brown College

Diploma - Business Administration And Management

ILAC International College

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