Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Michael Williamson

Burlington,Canada

Summary

Soon-to-be Communications Studies graduate from Wilfrid Laurier University, recognized for delivering exceptional customer service and building strong client relationships. Skilled in communicating at multiple levels and effective problem-solving gained across dynamic retail and youth leadership environments. Seeking to leverage strong communication skills, product knowledge, and proven customer engagement expertise to contribute to an entry-level communications/marketing assistant role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

LCBO
Burlington, ON
11.2024 - 01.2025
  • Served or assisted 150-350 customers per shift.
  • Successfully resolved 90% of customer issues (e.g. stock checks, off-site product location, alternative product solutions.
  • Received feedback that I adapted quickly to the fast-paced customer service environment, learning new procedures and product knowledge within the first shifts.

Summer/Winter Camp Counsellor

Bingemans Summer Day Camp
Kitchener, ON
06.2023 - 08.2024
  • Supervised groups of 20+ children daily adhering to a schedule, including canoe instruction.
  • Praised by supervisors for calmly and independently resolving camper crises and runaways.
  • Received feedback regarding positive relationships with parents, often being requested to supervise their child upon their return.
  • Supervisors actively assigned children with behavioural issues or developmental challenges to my groups.
  • Trusted by supervisors to instruct training for new hires independently.

Wine Merchant

Wine Rack
Waterloo, ON
01.2022 - 03.2023
  • Consistently recognized for exceptional customer service, including successfully identifying and recommending wines suited to individual tastes.
  • Praised for In-depth knowledge of store products, including VQA designations and international/continental blends.
  • Recognized as a top performer, securing first place in two sales competitions for targeted product promotions.
  • Trusted by manager with administrative tasks: Scheduling, inputting/accepting orders, inventory, and merchandising.

Front and Carts' Co-worker

IKEA
Burlington, ON
07.2020 - 01.2021
  • Assisted 100-200 customers daily in a high-traffic environment (e.g. product inquiry, processing online orders, directing customers, loading products.
  • Received feedback regarding my positive attitude and being available for tasks at all times.

Education

Assumption Catholic Secondary School
Burlington, ON
05.2019

Bachelor of Arts - Communications Studies

Wilfrid Laurier University
Waterloo, ON

Skills

Hard Skills

  • Product Knowledge: Alcoholic Beverages
  • POS Training/ Cash Handling & Reconciliation
  • Inventory Management Software (Basic)
  • Sales Reporting
  • Loss Prevention Techniques
  • Communications platforms (eg Microsoft Teams, Workday, ADP
  • Certifications: Smart Serve Ontario (2022-2027), HIGH FIVE - Principles of Healthy Child Development (PCHD), First Aid & CPR/AED Level C Certified (2023-2026)

Soft Skills

  • Customer Service Excellence (eg upselling/cross-selling)
  • Interpersonal Skills
  • Verbal Communication
  • Crisis Management/Composure
  • Leadership (informal)
  • Feedback Integration

Certification

  • 2022 - 2027 Smart Serve Ontario
  • 2023 - 2026 First Aid & CPR/AED Level C Certified
  • 2023 - N/A HIGH FIVE Certification - Principles of Healthy Child Development (PCHD)

References

REFERENCES Available upon request.

Timeline

Customer Service Representative

LCBO
11.2024 - 01.2025

Summer/Winter Camp Counsellor

Bingemans Summer Day Camp
06.2023 - 08.2024

Wine Merchant

Wine Rack
01.2022 - 03.2023

Front and Carts' Co-worker

IKEA
07.2020 - 01.2021

Assumption Catholic Secondary School

Bachelor of Arts - Communications Studies

Wilfrid Laurier University

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Michael Williamson