Christina Delarosbil
Gravenhurst,ON
Summary
At LCBO, excelled as a Customer Service Representative by leveraging exceptional problem-solving and active listening skills to enhance customer loyalty and retention. Achieved notable increases in repeat business through empathetic conflict resolution and informed product recommendations, underpinning a results-driven approach to customer satisfaction and team mentorship.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
LCBO
Gravenhurst, ON
09.2005 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
High School Diploma -
Brooks Composite High School
Brooks, ABSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Product Knowledge
- Order Processing
- Prioritization
- Filing
- Order Fulfillment
- Service Upselling
- Critical Thinking
- PLE
- Baler
- Smart Serve
- Product Knowledge 1,2,3
- Conflict Resolution
Timeline
Customer Service Representative
LCBO
09.2005 - Current
High School Diploma -
Brooks Composite High School