Behzad Ayoob Zadeh
North Vancouver,British Columbia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable and punctual Lifeguard trained in pool monitoring and responsibilities. Successful history in water rescue techniques and enforcing safety regulations. Strong communicator with attention to detail. Watchful Lifeguard trained in observing water spots to verify safety of swimmers. Knowledgeable about lifeguard operations, safety guidelines and CPR and first aid. Conscientious individual commended for consistently spotting hazards and taking appropriate measures to prevent accidents.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Member Service Representative
Fitness World
North Vancouver, BC
11.2023 - Current
- Followed up with customers after purchase was made to ensure satisfaction.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Implemented sales plans for advertising by identifying and calling on prospects.
- Developed a thorough understanding of products, services, promotions, and policies to effectively answer member questions.
- Provided customer service support by responding promptly to member inquiries and resolving problems efficiently.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Processed applications for membership including entering data into computer system accurately and completely.
- Consulted with customers regarding needs and addressed concerns.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Answered many calls per shift to assist with customer questions and concerns.
- Completed day-to-day duties accurately and efficiently.
Founder, CEO and Member of the Board of Directors
DARVAZEH MELAL ARG INVESTMENT COMPANY
Tehran, Tehran, Iran
07.2017 - 08.2022
- Investment in industrial and commercial fields of business
- Using opportunities for economic and economical businesses
- Managing suitable investment in launching a steel production plant and buying stocks
Manager of Civil Department and Share Holder
PETRO TURBINE GOSTAR PARS ENGINEERING COMPANY
Shiraz , Fars, Iran
03.2016 - 08.2022
- Managed day-to-day activities onsite and ensured that the project ran smoothly from start to finish by standards
- Managed all communications with various trades and project managers/superintendents
- Visited project sites for inspection to ensure quality of installation and measurement verification
- Participated in various project meetings to align on project timelines, delays, and changes in schedules
- Redesigning whole projects and renovation
- Conducted periodic monitoring and inspection of construction sites to ensure compliance
- Conducted weekly/daily trade meetings to ensure schedules are met
- Selected team members, delegated tasks, and monitored their progress
- Liaised between subcontractors, inspectors, and client ensuring that all parties remain coordinated
- Supervised jobsite to ensure trades completed their scope of works in a timely manner and met our high standards
- Focused on safety and ensured all workers adhered to safety standards
- Redesigning the whole building and execute building renovation
- Renewing the elevation
- Designing the plans, sections ,elevations and furniture
- Working effectively with our project management team to assist in planning and maintaining of schedules, monitoring, and
reporting progress
Supervisor
Salamat gostar Health Center Niayesh
Shiraz, Fars, Iran
04.2021 - 05.2022
- Transported injured patrons from location of accidents to safety and medical transportation.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
- Helped and instructed patrons using heavy and potentially risky recreational equipment.
Life Guard and Swim Instructor
Salamat Gostar Health Center Niayesh
Shiraz , Fars, Iran
01.2015 - 05.2022
- Provided friendly and professional assistance to employees, visitors and customers.
- Assisted with investigations when needed.
- Administered first aid to provide immediate emergency care.
- Patrolled crowds during events to preserve order and promote security.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Enforced all laws, rules, regulations, and procedures pertaining to the protection of persons and property.
- Responded quickly to emergency situations such as fires, medical emergencies, disturbances.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Maintained high levels of alertness throughout shifts.
- Investigated suspicious activities or incidents on premises.
- Monitored surveillance equipment for suspicious activities or persons.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Responded to potentially unsafe and dangerous situations and recommended relevant course of action.
- Assisted in controlling access to restricted areas.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Maintained physical endurance and agility for optimal job performance.
- Assisted in developing aquatic programs for recreational swim classes and competitive teams.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Recognized danger and reacted calmly to mitigate risk.
- Encouraged students to build confidence in and out of water by making swimming fun.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Used training and medical supplies to examine injured people and administer first aid.
- Instructed participants on water safety rules and regulations.
- Inspected pool for cleanliness before lessons and reported unsanitary conditions.
- Created weekly lesson plans tailored to the specific goals of each group or individual participant.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Provided swimming instruction to individuals and groups of all ages.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Checking swimming pool chemicals regularly
Province Swimming Team Member
Province swim Team
Shiraz, Fars, Iran
03.1999 - 12.2004
- Attended all scheduled practices and training sessions to maintain peak athletic performance.
- Maintained physical fitness and conditioning through regular swimming practices.
- Monitored performance to identify areas of improvement in technique and endurance.
- Practiced good sportsmanship before, during and after sporting events and practices.
- Listened to coaches, trainers and support staff and implemented suggestions to enhance team contributions.
Education
MBA - Master Business Administration
University Canada West
Vancouver, BC03-2024
Bachelor of Science - Civil Engineering
Azad University
Tehran, Iran03-2013
Skills
- Incident Management and Prevention
- Behaviour Management Techniques
- First Aid and CPR Certified
- AED Operation
- Injury Prevention
- Pool Maintenance
- Physical Fitness
- Emergency Response Training
- Needs Assessment
- Safety Oversight
- Emergency Response
- Swim Instruction
- Chemical Level Testing
- Threat Assessment
- Rescue Equipment Proficiency
- Pool Operations
- Equipment Management
- CPR Certified
- Patron Support
- General Maintenance
- Group and Individual Instruction
- Program Management
- Water Sampling
- Training and Mentoring
- Lifeguard Procedures
- Complex Problem-Solving
- Strong Client Relations
- Equipment Oversight
- Policy Management
- Pool Policies Enforcement
- Safety Training
- Swimming Lessons
- Full Safety Compliance
- Program Oversight
- Team Collaboration
- Public Safety
- Public Speaking
- Active Listening
- Team Management
- Dependable and Responsible
- Task Prioritization
- Time Management
- Decision-Making
- Friendly, Positive Attitude
- Fluent in English and Persian languages
- Communication
- Written Communication
- Critical Thinking
- Organizational Skills
- Problem-Solving
- Effective Communication
- Documentation and Reporting
- Measurement Accuracy
- Preventive Maintenance
- Teamwork and Collaboration
Certification
- Lifeguard Certificate, Shiraz, Iran
- Swim Coach Certificate, Shiraz, Iran
- Bronze Medallion Certificate, Life Saving Society, June /28/2023, Vancouver, BC
- Bronze Cross Certificate, Life Saving Society,June/30/2023, Vancouver, BC
- Standard First Aid With CPR C/AED Certificate, Life Saving Society,June/25/2023, Vancouver, BC
- National Lifeguard Pool Certificate, Life Saving Society,Nov/04/2023, North Vancouver, BC
- Swim Instructor Certificate, Life Saving Society,Dec/17/2023, North Vancouver, BC
Languages
English
Professional
Persian
Native/ Bilingual
References
References available upon request.
Timeline
Member Service Representative
Fitness World
11.2023 - Current
Supervisor
Salamat gostar Health Center Niayesh
04.2021 - 05.2022
Founder, CEO and Member of the Board of Directors
DARVAZEH MELAL ARG INVESTMENT COMPANY
07.2017 - 08.2022
Manager of Civil Department and Share Holder
PETRO TURBINE GOSTAR PARS ENGINEERING COMPANY
03.2016 - 08.2022
Life Guard and Swim Instructor
Salamat Gostar Health Center Niayesh
01.2015 - 05.2022
Province Swimming Team Member
Province swim Team
03.1999 - 12.2004
MBA - Master Business Administration
University Canada West
Bachelor of Science - Civil Engineering
Azad University
- Lifeguard Certificate, Shiraz, Iran
- Swim Coach Certificate, Shiraz, Iran
- Bronze Medallion Certificate, Life Saving Society, June /28/2023, Vancouver, BC
- Bronze Cross Certificate, Life Saving Society,June/30/2023, Vancouver, BC
- Standard First Aid With CPR C/AED Certificate, Life Saving Society,June/25/2023, Vancouver, BC
- National Lifeguard Pool Certificate, Life Saving Society,Nov/04/2023, North Vancouver, BC
- Swim Instructor Certificate, Life Saving Society,Dec/17/2023, North Vancouver, BC
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