Olena Gunchenko

Developed and launched a full-scale café operation from concept to execution, including business planning, budgeting, and market research. Managed location setup, renovations, and equipment sourcing. Recruited and led staff, established service standards, and oversaw daily operations, such as scheduling, payroll, and customer service. Implemented workflows to ensure efficiency, achieving profitability in the first month, with strong customer retention and growth.

Founded and managed a successful flower shop with two locations, overseeing concept development, operations, and staff supervision. Built and maintained a direct supply chain from the Netherlands, managing logistics, customs, and product quality. Led the hiring and training of florists and delivery staff, and created scalable workflows and manuals. Handled payroll, supplier payments, budgeting, and sales reporting. Delivered custom floral arrangements for events and VIP clients, earning a strong local reputation, and high client retention.

Supported credit analysis and compliance for corporate accounts, maintained accurate records, assisted with audits, and worked directly with clients to ensure documentation and regulatory accuracy.

Delivered customer service to personal , assisting with daily banking operations, account setup, and financial product inquiries. Managed client documentation, including contracts, identity verification, and transactional support. Maintained professionalism in handling high volumes of interactions, ensuring accuracy, compliance, and positive customer experiences. Built strong relationships with clients, fostering long-term loyalty and trust.