Alma Rasheed
Surrey,British Columbia
Summary
Dynamic customer service professional with a proven track record at Fitness World, excelling in conflict resolution and sales support. Adept at building strong customer relationships and efficiently handling complaints, ensuring a positive experience. Skilled in data entry and point of sale systems, consistently delivering exceptional service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Fitness World
Surrey, British Columbia
05.2024 - Current
- Greeted customers in a friendly and professional manner.
- Handled customer complaints in an efficient and courteous manner.
- Assisted colleagues with tasks as needed during peak times of activity.
- Collaborated with team members to develop effective sales plans.
- Provided personalized service to build relationships with customers.
Server
Cineplex
Surrey, British Columbia
12.2021 - 01.2023
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Bachelor of Arts - Commerce
University of Kerala
India04-2017
Skills
- Customer service
- Conflict resolution
- Sales support
- Data entry
- Point of sale
- Customer relationship management
Timeline
Member Service Representative
Fitness World
05.2024 - Current
Server
Cineplex
12.2021 - 01.2023
Bachelor of Arts - Commerce
University of Kerala
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