Sakshi Sharma
Vancouver,Canada
Summary
Customer service professional with over 3 years of experience in front desk operations, administrative support, and member services across fitness and community environments in Canada. Known for providing a warm and professional experience to all guests and staff, with the ability to handle fast-paced, multitasking roles while remaining calm and solution-oriented.
Overview
1
1
Certification
Work History
Front Desk & Member Services Representative
Fitness World
- Greet members and guests, manage check-ins, and assist with class registrations.
- Answer phone and email inquiries, and direct requests to appropriate departments.
- Support the daily operation of a busy fitness facility by coordinating with trainers and staff.
- Ensure the front desk is always well-maintained and presentable.
- Assist in onboarding new members and resolving account or scheduling concerns.
Reception & Guest Services Support
Wellness Studio
- Company Overview: (Independent Contract)
- Welcomed walk-in clients, managed appointment schedules, and assisted with inquiries.
- Maintained a calm and friendly front desk environment in a health and wellness setting.
- Handled basic POS transactions and tracked client service usage.
- Ensured studio cleanliness and helped coordinate guest experiences during special classes.
Education
MBA -
University Canada West
Bachelor of Commerce - undefined
Chandigarh University
Skills
- Client relations management
- Front Desk Operations
- Multi-line Phone Handling
- Scheduling & Booking Systems
- Microsoft Word & Excel
- Email & Communication
- Team Collaboration
- Shift Flexibility (Weekends/Holidays)
- Strong work ethic
- Cross-selling techniques
- Customer relationship management
- Supply and parts ordering
- Up-selling strategies
- Customer service
- Multitasking and organization
- Computer skills
- Handling customer complaints
- Quality inspection
- Workflow management
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned the highest marks for customer satisfaction, company-wide.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
- Supervised team of 80 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% by completing 50+ tasks with accuracy and efficiency.
Certification
Serving It Right – Completed
Languages
English
Full Professional
Timeline
Front Desk & Member Services Representative
Fitness World
Reception & Guest Services Support
Wellness Studio
Bachelor of Commerce - undefined
Chandigarh University
MBA -
University Canada West
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