Barbara Hennigar
St. Stephen,NB
Summary
Dynamic leader with proven expertise in retail management and customer engagement, honed at Walmart Canada and Tim Hortons. Excelled in staff management, fostering team leadership, and enhancing customer service. Achieved performance targets through effective problem-solving and motivational leadership. Skilled in training and mentoring, ensuring safety and security, and building positive relationships.
Overview
25
25
years of professional experience
Work History
Department Manager
Walmart Canada
09.2001 - 06.2024
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Established clear performance expectations for staff members which led to increased accountability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Store Manager
Tim Hortons
01.1999 - 09.2001
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Directed opening and closing operations for retail store.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Bonar Law Memorial High
Rexton, NB06.1988
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Customer engagement
- Safety and security
- Goals and performance
- Retail management
- Coaching and mentoring
- Sales expertise
- Relationship building and management
- Motivational leadership
Languages
English
Native or Bilingual
Timeline
Department Manager
Walmart Canada
09.2001 - 06.2024
Store Manager
Tim Hortons
01.1999 - 09.2001
High School Diploma -
Bonar Law Memorial High
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