DEVANSHU SONI
Summary
Motivated and detail-oriented professional with a strong background in customer service, inventory processes, and financial administration. Proven ability to lead teams, resolve customer concerns, and ensure operational efficiency. Excellent communication, leadership, and analytical skills with a commitment to delivering top-tier service and maintaining compliance with company policies.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walmart Canada
01.2023 - Current
- Deliver exceptional customer service by resolving inquiries, locating products, and guiding purchase decisions with professionalism and empathy. Support inventory processes by organizing product displays, rotating stock, and identifying shrink risks. Work collaboratively across departments to maintain a safe and welcoming store environment. Apply company standards to handling returns, claims, and damaged merchandise. Demonstrated leadership by mentoring new associates and contributing to a high-performing team.
Internship – Staff Accountant
K&D Accounting and Tax services inc.
01.2022 - 01.2023
- Assisted with financial reporting, journal entries, and payroll processing in a fast-paced accounting firm. Prepared personal income tax returns, including those involving investment and self-employment income. Maintained documentation accuracy and ensured compliance with ASPE standards and regulatory requirements. Delivered client-first service by communicating clearly and meeting deadlines under pressure. Proficient in QuickBooks and Microsoft Office Suite.
Education
Diploma - Accounting Administration
Humber College
12.2023
Skills
- Customer Service
- Team leadership
- Communication and Team work
- Time management
- Microsoft Office
Timeline
Customer Service Associate
Walmart Canada
01.2023 - Current
Internship – Staff Accountant
K&D Accounting and Tax services inc.
01.2022 - 01.2023
Diploma - Accounting Administration
Humber College
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