Bannel Clotilde DIATTA
Ottawa
Summary
Client-focused and risk assessment professional with strong knowledge of investments, pensions, professional liability, and banking. Proficient at evaluating risk for significant transactions, and analyzing business data for renewal and new business appetite. Assets: Strong analytical, negotiation, and decision-making skills, and teamwork-oriented. Dependable professional with a track record of success in the field, a strong work ethic, pays attention to detail, and has a proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Bilingual Claim Adjudication Analyst
BANK OF CANADA
Ottawa
07.2023 - Current
- Adjudicate and assess claims in accordance with service standards and guidelines.
- Maintain the confidentiality of files and data when executing refund transactions from customers or financial institutions.
- Process the unclaimed bank balances, Cheque cancellation, Month-End, year-end activities, and reporting.
- Perform and execute the scheduled payment for Canada Marketable Bonds.
- Collaborate with Customer Service Analysts by providing phone and email support.
- Participate in audits, year-end closure, and small project activities.
Bilingual Claim Analyst
MARSH McLennan/VICTOR
Ottawa
04.2020 - 07.2023
- Performed and fully assessed new professional liability claims, determined coverage, and provided claim assessment based on the litigation process.
- Managed and coordinated the life cycle of a claim, working closely with lawyers and adjusters.
- I reviewed the insurance and liability clause in contracts, determined the liability of insureds, the value of claims, and set reserves accordingly.
- Reviewed and approved payment of invoices issued by lawyers, adjusters, and experts.
- Liaising with the underwriting department regarding claims, and provided assistance to insureds concerning claim file status and strategy.
- Prepare and negotiate the settlement of claims at mediation and trial.
Senior Bilingual Production Underwriter
AIG CANADA
Toronto & Montreal
02.2014 - 04.2020
- Evaluated the insurance application of the Consumer Accident & Health portfolio.
- Maintained accurate, up-to-date files of 200 clients’ details, risk, exposure, and premium information.
- Fully reviewed applications, proofread various documents such as RFPs, spreadsheets, presentations, and financial requirements for risks requiring underwriting.
- Assessed risk and aligned decision-making of the company's line of business and segmentation strategies.
- Negotiated and administered complex RFPs, insurance solutions, and analyzed the risk of mutually acceptable solutions.
- Reviewed and completed a full underwriting assessment for new business, reinstatements, and renewals.
- Maintained and monitored correspondence management and filing systems.
- Gathered data for monthly reports on vendor productivity, incoming reports, other reports concerning Risk Management Services Research, interpret and analyze information relevant to the application, products details, legislation, rates
- Coordinating meetings and managing sales efforts with the company's marketing programs, along with sales presentations, webinars, or client private meetings.
- Demonstrating strong and deep knowledge of the policy administration and processes.
- Team lead for the Montreal office, and continue to provide exceptional service for all interactions.
- Conducted constructive negotiations utilizing underwriting judgment and guidelines.
- Acted as a coaching and mentored junior staff.
Bilingual Escalation Facilitator- Account Management
TRANSAMERICA LIFE CANADA
Toronto
09.2008 - 02.2014
- Investigated, research and prepare reports within service standard.
- Analyzed, reviewed the escalation process and monitor all service recovery and case management report
- Acknowledging client`s inquiries, collecting relevant information and communicate quality decisions
- Respond to any inquiries via phone, email, fax or in person within service standards
- Educate advisors, clients on company procedures, products and marketing materials
- Identify possible risks-frauds with the help of Actuarial, Underwriting, Compliance and Sales.
- Document issues and solve problems in accordance with established administrative rules
- Work closely with internal and external parties to ensure timely and effective resolution of orders i.e. inadequate documentation, incorrect orders.
Bilingual Customer Service Specialist- Correspondence unit- Distribution Unit
TRANSAMERICA LIFE CANADA
Toronto
- Being the front-line link between Transamerica clients, advisors & dealers and provide an optimal and accurate customer service by taking inbound and outbound call
- Research items and/or problem resolution regarding new product legislation
- Provide back up to the call center and translation team
- Responsible for miscellaneous duties such as: stop payment requests, updating information, dealer relation request, transaction rejection, coaching new employees, special project.
Education
Minor - Project Management
HEC Montréal-University of Montréal
01.2007
Bachelor’s degree - Business Management
HEC Montréal
01.2006
Ontario Secondary School Diploma -
Catholic College - Samuel Genest
Ottawa01.2000
Minor - Psychology
University of Montreal
Skills
- Microsoft 365
- SAP
- Capsil /Lifetrax/AS400
- Salesforce/CIP/RIMS
- Risk assessment & Policy analysis
- Account reconciliation
- Claims adjudication
- Financial reporting
- Team leadership
- Regulatory compliance
- Contract negotiation
- Vendor management
- Data confidentiality
- PWGSC Standard Payment System
References
Are available upon request
Awards
Encouragement Award, Hard working student, High school CCSG, 06/01/99
Profile Objective
Client-focused and Risk assessment Professional with strong knowledge of Investments, Pension and Life & Personal lines Insurance Industry. Proficient at evaluating risk for significant transactions, analyzing business data for renewal and new business appetite. Assets: Strong analytical, negotiation and decision skills and team work oriented. Strong communication skills: Bilingual, strong work ethic, excellent interpersonal skills, problem-solving skills, diplomatic, honest, positive attitude, proactive, focused and eager to learn.
Languages
English
Full Professional
French
Native/ Bilingual
References
References available upon request.
Timeline
Bilingual Claim Adjudication Analyst
BANK OF CANADA
07.2023 - Current
Bilingual Claim Analyst
MARSH McLennan/VICTOR
04.2020 - 07.2023
Senior Bilingual Production Underwriter
AIG CANADA
02.2014 - 04.2020
Bilingual Escalation Facilitator- Account Management
TRANSAMERICA LIFE CANADA
09.2008 - 02.2014
Bilingual Customer Service Specialist- Correspondence unit- Distribution Unit
TRANSAMERICA LIFE CANADA
Minor - Project Management
HEC Montréal-University of Montréal
Bachelor’s degree - Business Management
HEC Montréal
Ontario Secondary School Diploma -
Catholic College - Samuel Genest
Minor - Psychology
University of Montreal
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