Andrea Villon
Calgary
Summary
Technology-inclined professional possesses troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
IT Support Technician
Bank of Canada
Calgary
2025.03 - 2025.04
- Deployed desktop setups.
- Ensured efficient cable layout for optimal performance.
- Installed and supported hardware for desktops, servers, and printers.
- Executed computer migration project for a large group.
IT Field Technician
WBM
2024.10 - 2024.12
- Configured and tested new software and hardware. (Dell hardware and Windows installation)
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance in person.
Bookkeeper
2023.01 - 2024.06
- Creating, preparing and sending invoices
- Using SAP
- Using programs to submit monthly company expenses
Network Specialist
Scadacore
2022.11 - 2024.06
- Troubleshot ,maintained and installed Microhard devices.
- Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
- Enhanced user experience by providing timely and effective tech support.
- Provided end-user support for web and mobile dashboard.
- Online and over the phone assistance using Jira.
Front Desk Receptionist
Sheraton
2022.01 - 2022.12
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
IT Support
Datadrill Communications Inc
2022.09 - 2022.10
- Enhanced user experience by providing timely and effective tech support.
- Provided exceptional customer support via phone and e-mail, resolving technical issues with effective communication skills.
- Laptop imaging, user licensing.
- Provided printer technical support
Customer Service Representative
WestJet Airlines
2019.04 - 2020.04
- Inbound phone answering, de-escalation calls, customer support calls, booking and cancelling flights, loyalty member calls
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Education
AEC / DEP or Skilled Trade Certificate - Cybersecurity specialist
CDI College
Calgary, AB01.2023
Skills
- Hardware installation
- Network troubleshooting
- Technical support
- Cable management
- Customer service expert
Languages
5
Skills
- Excellent communication skills
Personal Information
Willing To Relocate: Anywhere
Highest Level Of Education
AEC / DEP or Skilled Trade Certificate
Timeline
IT Support Technician
Bank of Canada
2025.03 - 2025.04
IT Field Technician
WBM
2024.10 - 2024.12
Bookkeeper
2023.01 - 2024.06
Network Specialist
Scadacore
2022.11 - 2024.06
IT Support
Datadrill Communications Inc
2022.09 - 2022.10
Front Desk Receptionist
Sheraton
2022.01 - 2022.12
Customer Service Representative
WestJet Airlines
2019.04 - 2020.04
AEC / DEP or Skilled Trade Certificate - Cybersecurity specialist
CDI College