Meghan Oss
Pierrefonds,QC
Summary
Dynamic and results-driven professional with proven expertise in customer service and team leadership at Copper Branch. Skilled in cash register operations and employee relations, I excel at enhancing customer experiences and resolving conflicts efficiently. Committed to driving sales and fostering a collaborative team environment to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Bank of Canada
Ottawa, Ontario
01.2024 - 06.2024
- Assisted clients with policy information and payroll information.
- Resolved client inquiries and complaints via phone, email, or other communication channels.
- Answered incoming calls from clients regarding payroll inquiries, policy concerns, and other information regarding staff.
- Participated in training sessions and workshops related to customer service best practices.
- Maintained client records in the database system.
- Researched solutions using available resources, including internal databases and external resources.
- Performed administrative tasks such as filing documents and responding to emails.
Shift Lead
Copper Branch
Ottawa, Ontario
09.2023 - 03.2024
- Handled cash register transactions accurately while providing excellent customer service.
- Monitored employee performance and provided feedback on areas for improvement.
- Provided guidance and support to other team members as needed.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Trained new employees on company policies, procedures, and job duties.
- Enforced store policies regarding returns, exchanges, refunds, and discounts.
Administrative Assistant
Bank of Canada
Ottawa, Ontario
07.2022 - 03.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed database systems containing customer contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed office supplies inventory and placed orders when necessary.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
Sales Associate
Little Burgundy
Montreal, Quebec
10.2021 - 05.2022
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
Sales Associate
L'Equipeur
Montreal, Quebec
07.2019 - 09.2021
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
Cashier
Metro
Montreal, Quebec
11.2018 - 10.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
Place Cartier
Pointe-Claire06-2022
Some College (No Degree) - Business Administration And Management
Algonquin College
Ottawa, ONSkills
- Customer service
- Cash register operations
- Database management
- Administrative support
- Team leadership
- Record keeping
- Client communication
- Employee relations
- Team building
- Interpersonal communication
- Problem-solving aptitude
- Sales strategies
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Client Service Representative
Bank of Canada
01.2024 - 06.2024
Shift Lead
Copper Branch
09.2023 - 03.2024
Administrative Assistant
Bank of Canada
07.2022 - 03.2023
Sales Associate
Little Burgundy
10.2021 - 05.2022
Sales Associate
L'Equipeur
07.2019 - 09.2021
Cashier
Metro
11.2018 - 10.2019
High School Diploma -
Place Cartier
Some College (No Degree) - Business Administration And Management
Algonquin College
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