Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julia Rice

Ottawa

Summary

Motivated and reliable professional with hands-on experience in administrative support and customer service roles. Proven ability to manage scheduling, handle front-desk communications, and support daily office operations with strong attention to detail and organization. Excellent interpersonal skills developed through fast-paced customer interactions. Adaptable, quick to learn, and committed to delivering efficient, high-quality service in every environment.

Overview

10
10
years of professional experience

Work History

Office Administrator

OCDSB - Family Reception Centre
04.2025 - Current
  • Respond to inquiries via phone and email, providing clear information about ESL/ELD assessments and services for newcomer families.
  • Schedule, review, and manage appointments for student assessments, ensuring efficient daily workflow for staff and clients.
  • Provide a welcoming and supportive environment for newly arrived families unfamiliar with the Canadian school system.
  • Assist the Principal/Manager and Assessors with general administrative tasks, including document preparation, filing, and internal communications.

Guidance Counselor Assistant

OCDSB - Ottawa Technical Secondary School
04.2023 - Current
  • Enter, update, and manage student transcripts and confidential records using student information systems
  • Provide front-line administrative support to staff, students, and families
  • Organized career exploration events, exposing students to diverse professional opportunities and inspiring future goals
  • Assist students with post-secondary planning and course selection

Personal Assistant - Realtor

Self Employed Services
03.2021 - 09.2023
  • Oversaw personal and professional calendars and coordinated appointments for future events
  • Handled personal errands and tasks such as travel planning, appointment scheduling, and household organization to support daily efficiency
  • Assisted in social media content creation and basic marketing efforts to promote property listings and brand visibility

Sales Associate

Globo Shoes
01.2019 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.

Crew Member

McDonald's
10.2015 - 01.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Master of Education - Administration, Leadership & Policy Development

University of Ottawa
Ottawa
07-2025

Bachelor of Arts - Childhood And Youth Studies

Carleton University
Ottawa
04-2023

Skills

  • Customer Service & Front Desk Communication
  • Scheduling & Calendar Management
  • Multitasking in Fast-Paced Environments
  • Phone, Email & In-Person Communication
  • Microsoft Office & Data Entry
  • Cash Handling & POS System Operation
  • Conflict Resolution & Problem Solving
  • Organized, Reliable & Detail-Oriented

Languages

English
Full Professional

Timeline

Office Administrator

OCDSB - Family Reception Centre
04.2025 - Current

Guidance Counselor Assistant

OCDSB - Ottawa Technical Secondary School
04.2023 - Current

Personal Assistant - Realtor

Self Employed Services
03.2021 - 09.2023

Sales Associate

Globo Shoes
01.2019 - 08.2021

Crew Member

McDonald's
10.2015 - 01.2019

Master of Education - Administration, Leadership & Policy Development

University of Ottawa

Bachelor of Arts - Childhood And Youth Studies

Carleton University

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Julia Rice