Athena O'Callaghan
Winnipeg,MB
Summary
Professional customer service expert skilled in resolving inquiries and ensuring customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Proven ability in communication, problem-solving, and multitasking, ensuring efficiency and reliability in all tasks. Known for positive attitude and commitment to excellence in service delivery.
Overview
6
6
years of professional experience
Work History
Customer Service Clerk
Manitoba Liquor & Lotteries
05.2021 - Current
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- organized and curated our local craft beer and beer section
- generated sampling opportunities to highlight local beer companies
- maintained rapport with local beer representatives
Personal Shopper
Save on Foods
11.2022 - 10.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Concession Stand Lead
Self-employeed
03.2019 - 01.2020
- Streamlined inventory management by conducting regular audits, tracking stock levels, and ensuring timely replenishment of supplies.
- Consistently provided friendly service to promote better customer engagement.
- Monitored inventory and notified management of deficiencies or shortages.
Education
High School Diploma -
R.D Parker Collegiate
Thompson, MB06-2020
Skills
- Customer service excellence
- Product knowledge
- Merchandise upselling
- Relationship building
- Problem-solving
- Time management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Personal Shopper
Save on Foods
11.2022 - 10.2023
Customer Service Clerk
Manitoba Liquor & Lotteries
05.2021 - Current
Concession Stand Lead
Self-employeed
03.2019 - 01.2020
High School Diploma -
R.D Parker Collegiate
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