Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joseph llave

Winnipeg

Summary

Dynamic customer service professional with a proven track record at Manitoba Liquor & Lotteries, excelling in complaint handling and cash management. Adept at enhancing customer experiences through active listening and problem-solving. Recognized for effectively resolving issues and fostering customer loyalty in fast-paced retail environments.

Overview

3
3
years of professional experience

Work History

Casual Customer Service Attendant

Manitoba Liquor & Lotteries
11.2024 - Current

providing information about casino games, events, and products; assisting guests with cash exchanges; and helping with minor problems. They may also enroll customers in club card programs and assist with other tasks as needed.

Retail Sales Associate

Canadian Tire
09.2022 - 07.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • assist customers in finding products, answer their questions, and help them complete purchases.

Education

High School Diploma -

Sisler High School
Winnipeg
07-2022

Skills

  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Money handling
  • Sales expertise

Languages

English
Full Professional

Timeline

Casual Customer Service Attendant

Manitoba Liquor & Lotteries
11.2024 - Current

Retail Sales Associate

Canadian Tire
09.2022 - 07.2024

High School Diploma -

Sisler High School
Joseph llave