Chantal Frappier
McBride,BC
Summary
Dynamic customer service professional with a proven track record at BC Ferries, excelling in complaint resolution and building rapport. Recognized for enhancing customer satisfaction and maintaining loyalty through effective communication and teamwork. Skilled in multitasking and critical thinking, consistently exceeding performance goals while ensuring a safe and welcoming environment.
Focused on team collaboration and achieving results, with reputation for reliability and adaptability. Accustomed to working in team-oriented, fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Customer Service Attendant/First Aid Attendant
BC Ferries
02.2024 - 06.2025
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided First Aid when needed to all passengers and crew and ensuring passenger safety at all times.
- Advanced quickly within the company and given many other opportunities such as Galley helper, Food service, Custodial and retail.
- Exceeded performance goals regularly while maintaining a high level of professionalism under pressure from high call volumes or difficult interactions.
Bookkeeping Assistant
Proprietor Essential Solutions
02.2019 - 03.2024
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Inspected account books and recorded transactions.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Assistant Store Manager
Whales Tales Toys
03.2015 - 02.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Veterinary Receptionist
Campbell River Veterinary Hospital
04.2011 - 04.2013
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Maintained current and accurate medical records for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
High School Diploma -
G.P Vanier
Courtenay, BC06-1996
Skills
- Customer focus
- Complaint handling
- Customer service
- Multitasking and organization
- Critical thinking
- Adaptability and flexibility
- Creative problem solving
- Customer relations
- Building rapport
- Efficient and reliable
- Conflict resolution
- Task prioritization
- Team development
- Quality control
- Complaint resolution
- Product sales
- Store maintenance
- Sales expertise
Languages
English
Timeline
Customer Service Attendant/First Aid Attendant
BC Ferries
02.2024 - 06.2025
Bookkeeping Assistant
Proprietor Essential Solutions
02.2019 - 03.2024
Assistant Store Manager
Whales Tales Toys
03.2015 - 02.2017
Veterinary Receptionist
Campbell River Veterinary Hospital
04.2011 - 04.2013
High School Diploma -
G.P Vanier
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