Shea Lawson
Bracebridge,ON
Summary
Proven to enhance customer satisfaction and loyalty at Terry's Independent Grocer as well as Camping in Muskoka, I bring a strong blend of cash management proficiency and exceptional customer service skills. My adaptability and problem-solving abilities have consistently improved store efficiency and customer relations, showcasing a commitment to results and a 100% dedication to meeting employer and customer needs. Welcoming Customer Service Service adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier/ Pool Attendant
Camping In Muskoka
05.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Checked side duty list for opening and closing procedures.
- Demonstrated attention to detail while inspecting swimming areas daily for potential hazards or issues requiring repair.
- Facilitated swift responses to incidents or accidents by communicating efficiently with team members and management.
- Provided necessary support for disabled guests, ensuring their comfort and ease of access within the facility.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Cashier
Terry's Independent Grocer
09.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
High School Diploma -
Gravenhurst High School
Gravenhurst, ON06.2023
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Cash Management
- Product Knowledge
- Customer Focus
- POS System Operation
- Payment Collection
- Refund handling
- Up-selling techniques
- Customer Relationship Management (CRM)
- Drawer management
- Product Merchandising
- Retail Merchandising
- Data entry proficiency
- Cross-selling abilities
- Product Recommendations
- Strong numeracy
- Account Management
- Problem-Solving
- Customer Assistance
- Honest and Dependable
- Reliable and Responsible
- Adaptable and Flexible
- Cleaning and sanitizing
- Team Collaboration
- Active Listening
- Creative Thinking
- Cooperative Attitude
- Customer Relations
- Cash Register Operation
- Order Taking
- Relationship Building
- Issue Resolution
- Team Leadership
- Basic Mathematics
- Cash register systems
- Product restocking
- Cash Register Operations
- Employee Training
- Payment Processing
- Refunds and exchanges
- Inventory Stocking
- Training and mentoring
- Microsoft Office
- Service Minded
- Work Task Prioritization
- Cash Drawer Balancing
- Policies and Procedures
- Coin and Currency Counting
- POS Systems
- Inventory Management
- Analytical Thinking
- ID Verification
- Social Perception
- Point of Sale Software
- Loss Prevention
Languages
English
Native or Bilingual
Volunteer Experience
Volunteer Experience:
Helped run the Spooktacular event at the opera house
Helped cook and serve food at An Empty Bowl Event at GHS
Served food at a kids party for the Gravenhurst Winter Carnival
Helped cook and service food for Scouts event at GHS
Volunteered and helped assist, organize and manage portions of the Community Market ( Gravenhurst Drive In location) for 3 summers
Additional Information
References available upon request
Timeline
Customer Service Cashier/ Pool Attendant
Camping In Muskoka
05.2022 - Current
Cashier
Terry's Independent Grocer
09.2021 - 07.2023
High School Diploma -
Gravenhurst High School
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