Riley Cuthbert
525 Des Meurons Street, Winnipeg,MB
Summary
An attentive and dependable professional with training and experience to handle stressful situations. A team leader with excellent communication, decision-making skills, and strive to effectively build integrity and understanding in all work relationships. A keen ability to work independently without supervision as well as a leader in a team environment. Continuous participation with ongoing operational training in corporate government policies ensures coordination of emergency actions are organized in a timely manner.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Manitoba Liquor & Lotteries, Dominion Centre Liquor Mart
10.2020 - Current
- Increased customer service excellence and meeting exceeding sales budget goals while maintaining compliance with corporate policies and objectives.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Continuously train staff on corporate security procedures and updates.
- Maintained accurate records of emergency communications for improved incident management and analysis.
- Implemented best practices for call-taking procedures based on feedback from supervisors and peers, resulting in improved overall performance.
- Contributed to the safety of both customers and employees by providing timely and effective communication with our Corporate Security department and the WPS.
- Managed various teams of 15-25 employees through daily store operations including scheduling, hiring, coaching and team building.
Store Manager
Manitoba Liquor & Lotteries
04.2015 - 10.2020
- Taught and maintained the compliance standards of the Liquor and Gaming Control Act regulations and the Manitoba Liquor & Lotteries policies and objectives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased store sales year after year to exceed budget expectations.
- Facilitated successful implementation of emergency procedures and communicating pertinent information swiftly to first responders and head office.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Vendor Manager
Keystone Motor Inn
11.2013 - 04.2015
- Managed and oversaw hiring process and training of 10 employees.
- Built strong relationships with both customers, sales representatives and commercial sales coordinators.
- Expanded vendor inventory and product selection to customers.
Irrigation Crew Member
Koch Fertilizer Canada ULC
08.2013 - 11.2013
- Field pipe maintenance during summer months on a team of 6
- Learned valuable team building and communication skills
- Executed daily safety checks and procedures to equipment and in the field.
Front Office Administrator
Toromont Cat
08.2012 - 07.2013
- Responded to 50 plus service inquiries daily from callers and various corporate departments.
- Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
- Performed extensive record and document archiving.
- Processed various invoices and payment submissions by customers as well as staff expenses.
Assistant Front Desk Manager
Royal Oak Inn & Suites
04.2012 - 07.2012
- Supervised front desk staff consisting of 8 employees.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Assisted in developing staff schedules, ensuring adequate coverage during peak hours and special events.
Education
Emerging Leaders Program Certificate: Harvard Learning -
University of Manitoba
Winnipeg, MB01.2024
Certificate in Applied Management: Retail : Business Management -
The University of Manitoba
Winnipeg, MB01.2016
Higher Certificate of Product Knowledge - MBLL -
University of Manitoba
Winnipeg, MB01.2015
Bachelor of Science - A.D.E.S. Applied Disaster Emergency Studies
Brandon University
Brandon, MB01.2010
High School Diploma -
Minnedosa Collegiate
Minnedosa, MB01.2005
Skills
- Technical aptitude and high stress tolerance during emergency situations
- Strong priority management, organizational and decisive decision-making abilities
- Computer Skills: iTrak (security incident reporting application), Microsoft Word, Excel, Power Point, Outlook, various scheduling and data entry software programs
- Supports and enforces all company policies and standards
- Non-violent crisis intervention (NVCI) and conflict management training
- Strong priority/time management, situational awareness and problem solving skills
- Excellent record retention and incident documentation practices
- Computer Skills: Microsoft Word, Excel, Power Point, Outlook, various scheduling and data entry software programs, high keyboarding speed
- Experienced with various software to create financial reports, policies and presentations
Certification
- MSDS/WHMIS Certification
- First Aid 2 with CPR & AED Usage Certification.
- Valid Class 4F Drivers License
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Assistant Store Manager
Manitoba Liquor & Lotteries, Dominion Centre Liquor Mart
10.2020 - Current
Store Manager
Manitoba Liquor & Lotteries
04.2015 - 10.2020
Vendor Manager
Keystone Motor Inn
11.2013 - 04.2015
Irrigation Crew Member
Koch Fertilizer Canada ULC
08.2013 - 11.2013
Front Office Administrator
Toromont Cat
08.2012 - 07.2013
Assistant Front Desk Manager
Royal Oak Inn & Suites
04.2012 - 07.2012
Emerging Leaders Program Certificate: Harvard Learning -
University of Manitoba
Certificate in Applied Management: Retail : Business Management -
The University of Manitoba
Higher Certificate of Product Knowledge - MBLL -
University of Manitoba
Bachelor of Science - A.D.E.S. Applied Disaster Emergency Studies
Brandon University
High School Diploma -
Minnedosa Collegiate
- MSDS/WHMIS Certification
- First Aid 2 with CPR & AED Usage Certification.
- Valid Class 4F Drivers License
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