Denise Young
Winnipeg,MB
Summary
Quality focused Store Manager with over 20 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, cost management and departmental collaboration.
Overview
21
21
years of professional experience
Work History
Facilitator- Administration Module
Manitoba Liquor & Lotteries
Winnipeg , MB
01.2012 - Current
- Assisted in developing new curriculum materials that align with current policy and procedure standards.
- Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
- Coordinated with stakeholders to ensure all expectations met during the facilitation process.
- Assessed participant learning needs to tailor sessions accordingly.
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
- Conducted research into best practices related to the facilitation process and test development.
- Utilized current policy and procedure guides to ensure accurate training resources.
- Adapted instruction methods based on participant feedback and engagement levels.
- Reviewed current standards and policies for relevance.
- Troubleshot process issues and fixed problems.
Store Manager
Manitoba Liquor & Lotteries
Winnipeg , MB
03.2011 - Current
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Provided leadership, insight and mentoring to newly hired employees (New managers and Customer Service Clerks) to supply knowledge of various company programs.
- Monitored production activities for conformance to established quality requirements.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Reviewed current standards and policies.
- Troubleshot product issues and fixed problems.
Resident Property Manager
Various
Winnipeg , MB
07.2004 - Current
- Performed regular property inspections to ensure compliance with all applicable laws and regulations.
- Provided customer service to tenants, including responding to inquiries, complaints, and resolving disputes.
- Negotiated contracts with contractors for maintenance services and repairs.
- Resolved conflicts between tenants or between tenants and landlords in an efficient manner.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Built relationships with service vendors and submitted associated billing statements.
Assistant Store Manager
Manitoba Liquor & Lotteries
Winnipeg , MB
10.2003 - 03.2011
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Managed expectations of both staff and contractors during major location renovation April thru December 2010
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
BBA - Business
University of Winnipeg
Winnipeg, MB10.2017
Certificate Management And Administration - Business
University of Manitoba
Winnipeg, MB04.2010
Certificate in Applied Management - Management
University of Manitoba
Winnipeg, MB04.2008
Skills
- Training Program Development & Documentation
- MS Office Proficient
- Program Implementation
- Policy and Procedure Analysis and Execution
- Leadership and Organizational Skills
- Problem-Solving
- Strategic Thinker
- Sound decision-making abilities
- Budget Planning and Review
- Process Improvements
- Data Analysis
- Continuous Improvement
- Documentation and Reporting
- Issue Resolution
- Detail Oriented
- Team Leadership
Projects and Committees
- Diversity, Equity and Inclusion Committee- Strategic planning group
- Liquor Mart Communication Committee member
- Store Management Development Facilitator 2012-present
- Store Management Development program developer 2012- present
- Charleswood Liquor Mart Renovation Manager
- Downtown Liquor Mart Strategy Development team member 2015
- Gold (Inventory management Tool) Pilot Store manager & trainer 2012-2013
- St.Vital Square renovation assistant to Store manager.
Timeline
Facilitator- Administration Module
Manitoba Liquor & Lotteries
01.2012 - Current
Store Manager
Manitoba Liquor & Lotteries
03.2011 - Current
Resident Property Manager
Various
07.2004 - Current
Assistant Store Manager
Manitoba Liquor & Lotteries
10.2003 - 03.2011
BBA - Business
University of Winnipeg
Certificate Management And Administration - Business
University of Manitoba
Certificate in Applied Management - Management
University of Manitoba
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