ASWATHI DAMODARAN
Oshawa,ON
Summary
Organized and dedicated Administrative Assistant with 5+ years of experience in providing exceptional customer service in fast-paced environments. Possessing a self-motivated work ethic and the ability to perform effectively in both independent and team settings, as well as being skilled in anticipating professional needs and proactively identifying and resolving problems.
Overview
6
6
years of professional experience
Work History
Collection Associate Trainee
Optima International Communication Inc-Toronto Hydro
06.2023 - Current
Parts Advisor
Markham Ininiti
10.2021 - 02.2023
- Lookup parts for both customers and staff using schematics
- CDK/Bluezone Expertise
- Provide accurate quotes for all parts or accessories recommended
- Handle minor customer complaints and misunderstandings tactfully, promptly, and with genuine concern for the customer's problem
- Track inventory, reorder inventory, and special-order inventory as needed
- Assist the Fixed Operations Manager in resolving discrepancies between the computer inventory and the parts available in the dealership
CSR/Administrative Associate
Beneco Packaging
02.2020 - 10.2021
- Provided prompt, courteous service to members, striving to increase member satisfaction with the level of service provided
- Efficiently handled multiple tasks simultaneously, ensuring deadlines were met and priorities were effectively managed
- Answered the phone on behalf of the office manager, took memos and maintained the filing system
- Maintained an organized office and ensured supplies were stocked and readily available
- Monitor past due POs & contact the production department for updates
- Prepared & issued invoices to customers
- Trained in using the pilot and ERP system to maintain workflow management
Inbound Customer Service Associate
Teleperformance
10.2019 - 01.2020
- Answered incoming customer calls/ emails/social media queries concerning product delivery, billing concerns and general queries
- Responded to customer questions and objections utilizing established service de-escalation techniques and endeavor to provide resolutions the first time around
- Maintained a high level of professionalism and built a positive rapport with each customer
- Updated customer information in the customer service database after each customer interaction
- Worked with the management team to stay updated on product knowledge and company policies
- Made a positive impact on the company's bottom line by problem solving and turning frustrated clients into repeat customers
Administrative Assistant
AHM Designers Ltd
05.2019 - 09.2019
- Delivered a customer experience that is professional and timely
- Managed incoming communications, including emails and calls, to ensure prompt responses and efficient follow-ups, maintaining seamless workflow
- Assisted with the production of department MIS and reporting
- Exercise control over the processing and carry data protection responsibility for it
- Prepared and sorted documents for data entry and maintained electronic and paper files
- Coordinated meetings by preparing comprehensive reports, managing scheduling, and arranging room setups to ensure seamless execution
- Responded to information requests from authorized members
Administrative Assistant (Internship)
A&T Human Resources
01.2019 - 02.2019
- Oversee receptionist area, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Coached new employees on Administrative procedures, company policies and performance standards
- Interacted with vendors, contractors and professional service personnel to receive orders, direct activities and communicate instructions
- Screened resumes submitted by applicants, Created PowerPoint presentations used for business development
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of the customer service department
Education
Human Resource Management -
Cambrian College of Applied Arts and Technology
Sudbury, ON01.2019
Bachelor of Arts - English Language and Literature
Kannur University
Kerala01.2017
Skills
- Attention to Detail
- Team Player
- Conflict Resolution
- Planning and Organization
- Time Management
- Microsoft Office Expertise
- Ability to Multi-task
- Deadline Driven
- Customer Service-Oriented
- Commitments to the Mission
- Excellent Written and Verbal Communication
- Initiative-taker
- Phone Etiquette
Languages
English
Full Professional
Malayalam
Native or Bilingual
Timeline
Collection Associate Trainee
Optima International Communication Inc-Toronto Hydro
06.2023 - Current
Parts Advisor
Markham Ininiti
10.2021 - 02.2023
CSR/Administrative Associate
Beneco Packaging
02.2020 - 10.2021
Inbound Customer Service Associate
Teleperformance
10.2019 - 01.2020
Administrative Assistant
AHM Designers Ltd
05.2019 - 09.2019
Administrative Assistant (Internship)
A&T Human Resources
01.2019 - 02.2019
Human Resource Management -
Cambrian College of Applied Arts and Technology
Bachelor of Arts - English Language and Literature
Kannur University
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