Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Hi, I’m
Salma Ali
Toronto,ON
Summary
Overview
5
years of professional experience
Work History
Optima Communications International (HYDRO OTTAWA)
Customer Support Specialist
05.2023 - Current
Job overview
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
Teleperformance (ECHO HEALTH)
Customer Service Representative
08.2020 - 04.2023
Job overview
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
George Brown CollegeSt. James Campus
Bachelor of Arts from Behavioral Science Technology
University Overview
Skills
- Analytical problem-solving
- Effective complaint resolution
- Detail-oriented data management
- Salesforce platform expertise
- Efficient referral processing
- Systematic troubleshooting expertise
- Electronic payment facilitation
- Strategic decision-making
- Account administration
- Diagnosing network problems
- Evaluation of technical issues
- Database optimization techniques
Languages
English
Full Professional
Arabic
Limited Working
Timeline
Customer Support Specialist
Optima Communications International (HYDRO OTTAWA)
05.2023 - Current
Customer Service Representative
Teleperformance (ECHO HEALTH)
08.2020 - 04.2023
George Brown College
Bachelor of Arts from Behavioral Science Technology
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