Ann Mary
Scarborough,Canada
Summary
Dedicated CPA Aspirant with a solid background in financial analysis, regulatory compliance, and accounting concepts. A highly analytical and detail-oriented thinker with strong problem-solving abilities, strong written and oral communication abilities, as well as a commitment to work hard and achieve success
I am a fast learner who can work with little supervision and can also thrive in a team environment very well. Quick in responding to financial inquiries from both internal management and potential clients. Seeking an opportunity in the accounting field, one which will make best use of my existing skills, and experience and further my personal and professional development.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Optima Communication- Toronto Hydro
Toronto
02.2024 - Current
- Responding to customer questions, and providing accurate and timely information on billing, account status, service outages, and other matters.
- Assure a high degree of customer satisfaction by promptly and effectively resolving complaints and concerns from customers.
- Anticipated needs and resolved problems to keep customers happy.
- Help clients with account closures, service transfers, and account setup. As necessary, handle account adjustments, payment plans, and payments. Ensure that the system contains correct and current client records.
- Look into and address invoicing errors as well as other client complaints. When necessary, escalate complicated problems to the relevant departments or management. Customers should be contacted again to make sure their problems have been fixed and they are happy with the outcome.
Customer Service Representative
Optima Communication
Toronto
12.2023 - 02.2024
- Delivered fast and friendly service to handle questions and service complaints.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Documented, researched and resolved customer service issues.
- Handled customer inquiries, payments and service requests.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Managed customer calls efficiently in fast-paced call center environment.
- Anticipated needs and resolved problems to keep customers happy.
- Managed difficult customer situations with professionalism and empathy.
Audit Assistant
IPR, Holidays
Ernakulam, Kerala, India
08.2020 - 02.2021
- Reviewed general ledger transactions to identify errors or irregular entries. Assisted in completing audits in accordance with regulations and procedures. Assessed financial statements and records. Performed auditing work in accordance with rigorous auditing standards and principles. Processed checks and invoices Journal entry preparation Engaged in filing, recording, compiling, and transmitting financial records. Reconciled bank accounts, verifying the accuracy of cash receipts and disbursements. Inspected cash on hand, noted receivable, and payable, negotiable securities.
Education
Post-Graduate In Advanced Professional Accounting - Advanced Accounting And Finance
York University
Toronto, ON06-2023
Post- Graduate Certificate In Accounting And Finance - Accounting And Finance
York University
Toronto, ON04-2022
Bachelor of Commerce - Finance And Taxation
St Peter's College
Kerala, India08-2020
Skills
- Account Management
- Customer Order Management
- Customer Retention
- Customer Service
- Complaint resolution
- Customer Relationship Management (CRM)
- Effective Communication
- Customer Relations
- Adaptability
- Time Management
- ERP Software
- General Ledger
- Flexible & Adaptability
- Collaboration and Communication skills
Timeline
Customer Service Specialist
Optima Communication- Toronto Hydro
02.2024 - Current
Customer Service Representative
Optima Communication
12.2023 - 02.2024
Audit Assistant
IPR, Holidays
08.2020 - 02.2021
Post-Graduate In Advanced Professional Accounting - Advanced Accounting And Finance
York University
Post- Graduate Certificate In Accounting And Finance - Accounting And Finance
York University
Bachelor of Commerce - Finance And Taxation
St Peter's College
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