Seasoned professional with more than 3 years of experience in the field of customer service and support. Highly motivated individual with a focus to provide the best customer experience to every client. Gained tremendous knowledge about the Canadian mortgage servicing industry while working with Canadian Imperial Bank of Commerce (CIBC). Possess expert knowledge of residential appraisal standards, strong risk management acumen, and a proven track record of managing escalations. Experienced in working directly with upper management and executives to provide the required support.