Ashley Francis
Edmonton,AB
Summary
Accomplished Flight Attendant offering over 5 years in domestic and commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
In-Charge Flight Attendant
Canadian North Airlines
Calgary, AB
06.2018 - Current
- Attend crew briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, length of flights.
- Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
- Execute pre-flight announcements, passenger briefings and safety demonstrations.
Server
Vin Room
Calgary, AB
09.2022 - 05.2023
- Greeted new customers, discussed specials, and took drink and food orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Woodside Golf Course
Airdrie, AB
02.2021 - 12.2021
- Had great relationships with regular customers.
- Worked with POS system to place orders, manage bills.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served sections of 5 plus tables
Server
Mickelson National Golf Club
Calgary, AB
08.2020 - 12.2020
- Served food/beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Restocked the golf cart with food & drinks.
Flight Attendant
Summit Air
Calgary, AB
02.2018 - 12.2018
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Restocked/organized food, beverage items for inventory.
Server
Famoso Neapolitan Pizzeria
Calgary, AB
02.2017 - 06.2018
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders & manage bills.
- Bussed and reset many tables per shift, working efficiently to keep dining room and work areas clean.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Medical Assistant
Vineyard Medical Clinic
Calgary, AB
01.2017 - 03.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Receptionist
Willow Park Medical
Calgary, AB
12.2016 - 10.2017
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
Education
Flight Attendant Diploma - Aviation
Inflight Institute
Calgary, AB08-2017
Hospital Unit Clerk Diploma - Medical
Medical Receptionist College
Calgary, AB06-2016
High School Diploma -
Bishop O'Byrne High School
Calgary, AB06.2013
Skills
- Problem-Solving
- Critical Thinking
- Communication
- Teamwork
Certification
- St. Johns Ambulance Level C, CPR + AED
- Live fire fighting training
- Dangerous goods / WHIMS
- RAIC & AVOP
- ProServe #202009140124 (Sept 14,2025)
Timeline
Server
Vin Room
09.2022 - 05.2023
Server
Woodside Golf Course
02.2021 - 12.2021
Server
Mickelson National Golf Club
08.2020 - 12.2020
In-Charge Flight Attendant
Canadian North Airlines
06.2018 - Current
Flight Attendant
Summit Air
02.2018 - 12.2018
Server
Famoso Neapolitan Pizzeria
02.2017 - 06.2018
Medical Assistant
Vineyard Medical Clinic
01.2017 - 03.2018
Medical Receptionist
Willow Park Medical
12.2016 - 10.2017
Flight Attendant Diploma - Aviation
Inflight Institute
Hospital Unit Clerk Diploma - Medical
Medical Receptionist College
High School Diploma -
Bishop O'Byrne High School