Sherry Pratt
Caledon,ON
Summary
Adept at leading teams and enhancing customer engagement, I excelled at Air Canada by ensuring compliance with industry regulations and elevating passenger satisfaction. My blend of strong problem-solving abilities and excellent communication served me well as my role as Service Director/In-Charge for over 35 years in domestic and international commercial airline industry. Highly skilled in responding to multiple situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and bilingual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
39
39
years of professional experience
Work History
Service Director/In-Charge Flight Attendant
Air Canada, Lester B. Pearson International Airport
02.1989 - 04.2024
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for crew and customers alike.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Provided leadership, guidance and support to crew members.
- Handled medical emergencies calmly and competently following established protocols while liaising with the flightdeck crew as needed.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to Transport Canada regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Attended yearly trainings in customer service, conflict resolution tactics, and safety procedures (AED and first aid training) to keep abreast of all new requirements and procedure
- Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers and crew.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Receptionist
Ogilvy Mills
09.1986 - 02.1989
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Emergency Admissions Clerk
Queen Elizabeth Hospital
06.1985 - 02.1989
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Greeted patients warmly to increase comfort and create rapport.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
High School Diploma -
Howard S Billings High School
Chateauguay , QC06.1985
Skills
- Team Leadership
- Team Collaboration
- Customer Engagement
- Problem-Solving
- Time Management
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- CPR/AED
- Conflict Resolution
- Professionalism
- Adaptability
- Cultural Sensitivity
Languages
French
Full Professional
Spanish
Elementary
Timeline
Service Director/In-Charge Flight Attendant
Air Canada, Lester B. Pearson International Airport
02.1989 - 04.2024
Receptionist
Ogilvy Mills
09.1986 - 02.1989
Emergency Admissions Clerk
Queen Elizabeth Hospital
06.1985 - 02.1989
High School Diploma -
Howard S Billings High School
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