KRYSTAL GEORGE
Toronto,ON
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
8
8
years of professional experience
Work History
Flight Attendant (Flight Director)
Porter Airlines
06.2019 - Current
- Provide guidance and assistance to passengers regarding their safety and comfort.
- Provide detailed emergency procedures to passengers during safety demonstrations.
- Provide mandatory daily safety briefing to cabin crew regarding flights scheduled for crew.
- Ensure safety procedures comply with Transport Canada regulations by supervising and overseeing Cabin Crew and passengers.
- Manage and conduct in-flight service for passengers.
- Made public addressed announcements with details of emergency procedures, services offered, and general information for passengers.
- Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
- Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Collaborated with flight crew to maximize smooth and safe flights.
Customer Service Representative
GTAdnata
08.2016 - 05.2019
- Served as check-in agent for flight passengers at service counters or kiosks, verified passenger documents, issued boarding passes, and assigned seating to passengers.
- Responsible for tagging, weighing, and billing of passenger baggage
- Conducted boarding process, made public address announcements, and operated jet bridge.
- Ensured compliance with company and Transport Canada regulations.
- Assisted flight crew, ground handling, and airport operations in ensuring safe and on-time departure of flights.
- Trained new personnel regarding company operations, policies and services
- Maintained up-to-date knowledge of product and service changes
Education
Diploma - Office Administration – Health Services (MES)
Seneca Polytechnic
Toronto, ON04.2024
Skills
- Microsoft Office, Word, Excel, PowerPoint, and Teams
- Troubleshooting
- Public Speaking
- Active Listening
- Computer Skills
- Written and Verbal Communication
- Problem-Solving
- Quality Assurance
- Self-Motivated
- Excellent Communication
- Problem Resolution
- Teamwork and Collaboration
- Multitasking
Timeline
Flight Attendant (Flight Director)
Porter Airlines
06.2019 - Current
Customer Service Representative
GTAdnata
08.2016 - 05.2019
Diploma - Office Administration – Health Services (MES)
Seneca Polytechnic
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