Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

NATALIE VALOIS

Hampton,Canada

Summary

A dedicated, professional Administrative Assistant, with a solid background in a high-volume office environment. That is focused on delivering exceptional clerical and operational support for professionals. Highly motivated individual with a friendly demeanor, and sound judgment to handle diverse daily tasks, with minimal supervison. Eager to contribute to a dynamic team and support organizational goals.

Overview

15
15
years of professional experience

Work History

In-Charge Flight Attendant

Canada Jetlines
04.2024 - 08.2024
  • Overseas Deployment.
  • Performed pre-flight duties such as verifying flight attendants' compliance with airline policies and procedures.
  • Maintained communication between the cockpit, cabin crew, ground personnel, and passengers.
  • Managed medical emergencies during flight by coordinating with medical professionals on the ground or onboard the plane as needed.
  • Verified accuracy of all paperwork related to cargo loading and unloading operations.
  • Prepared reports detailing flight events such as delays or cancellations due to weather conditions or mechanical problems.
  • Collaborated closely with Flight Attendants in order to provide an enjoyable experience for passengers throughout their journey.

Citizen Services Officer

Service Canada
01.2023 - 10.2023
  • Provided high-quality customer service to citizens by answering inquiries, responding to complaints and resolving issues.
  • Facilitated the efficient processing of applications for services, including reviewing documentation and determining eligibility requirements.
  • Maintained accurate records of all citizen interactions using a computerized database system.
  • Assisted citizens with filling out forms accurately and completely in accordance with regulations.
  • Collected fees and payments from citizens while providing detailed receipts.

Business Development Agent

Allstate Insurance Canada
05.2022 - 12.2022
  • Actively prospecting to generate new business for personal home and auto insurance
  • Provided customers with information regarding plan features, pricing, and availability.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.

Bilingual Administrative Assistant/ Receptionist

Simcoe Muskoka Family Connexions
11.2016 - 05.2022
  • Pleasantly welcomed visitors and maintained the front reception desk in both English and French.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Updated daily log book with information about visitors entering the premises.
  • Organized and distributed the incoming and outgoing mail, courier, and facsimile information for the head office and/or branch offices.
  • Developed and maintained filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Assisted with special projects assigned by management when required.
  • Providing clients with a calm, non-judgmental, and welcoming space for their sometimes-emotional visits.

Bilingual Administrative Assistant

Cementation Canada Inc
10.2010 - 06.2015
  • Updated and maintained database and central filing system.
  • Prepared purchase orders, invoices, estimates, and proposals.
  • Ensured order accuracy and product availability, along with matching up packing slips and purchase orders.
  • Prepared documents, reports, spreadsheets, and updated database.
  • Prepared weekly and monthly reports (Financial reports, Progress reports).
  • Proficient with JD Edwards and other in-house software.
  • Ensured all delivery appointments are met on a timely basis.
  • Liaised with other departments to troubleshoot and coordinate operations.
  • Investigating proof of deliveries, short or over shipments.
  • Maintain vendor files.
  • Experience with inputting, extracting, compiling, and processing data utilizing automated systems and software.

Bilingual Administrative Assistant

North East Local Health Integration Network
03.2009 - 03.2010
  • Provided general administrative functions and reception backup.
  • Prepared correspondence such as letters, memos, agendas, reports in both languages.
  • Maintained schedule of appointments, conference calls and travel arrangements.
  • Organized and coordinated logistics for internal and external meetings, confirming attendance, drafting agenda, minute taking, document distribution, location set up, and teleconference/videoconference set-up.
  • Coordinated travel arrangements for staff members including flight reservations and hotel accommodations.
  • Prepared documents, reports, spreadsheets, and updated database (MS Word, PowerPoint, Excel, and Outlook).
  • Worked with other administrative and support staff, as required, to ensure efficient workflow processes, office functioning, and coverage during absences.

Education

Honours Diploma - Medical Office Administration

Canadian Career College North Bay
Bay, ON
01.2006

OTL (Other Than Life) Insurance Exam -

Ontario Secondary School Diploma -

Ecole Secondaire Algonquin North Bay
Bay, ON

Skills

  • Excellent coordination and management of day-to-day administrative duties and responsibilities
  • Strong written and verbal communication - in both English and French
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software
  • Exceptional attention to accuracy and detail with the ability to multi-task and work in a fast paced, high volume, public and formal environment
  • Excellent prioritizing, planning, problem solving, scheduling and time-management skills
  • Excellent interpersonal skills with the ability to establish and maintain positive working relationships

Volunteer Experience

Family Caregiver - Personal, October 2023 - April 2024

Languages

English - Fluent, French - Fluent

Timeline

In-Charge Flight Attendant

Canada Jetlines
04.2024 - 08.2024

Citizen Services Officer

Service Canada
01.2023 - 10.2023

Business Development Agent

Allstate Insurance Canada
05.2022 - 12.2022

Bilingual Administrative Assistant/ Receptionist

Simcoe Muskoka Family Connexions
11.2016 - 05.2022

Bilingual Administrative Assistant

Cementation Canada Inc
10.2010 - 06.2015

Bilingual Administrative Assistant

North East Local Health Integration Network
03.2009 - 03.2010

Honours Diploma - Medical Office Administration

Canadian Career College North Bay

OTL (Other Than Life) Insurance Exam -

Ontario Secondary School Diploma -

Ecole Secondaire Algonquin North Bay
NATALIE VALOIS